Assistant Manager, IT Operations

IT Operations Management Support daily functioning of client's IT infrastructure to ensure systems are reliable, secure, and perform optimally Support daily IT operations, including network management, server administration, and system support, to ensure continuous availability and optimal performance Monitor system health through regular checks, performance metrics, and logs; troubleshoot and resolve issues promptly to minimise disruptions Support the deployment, configuration, and maintenance of hardware and software systems across the organisation, ensuring they meet operational requirements Regularly test backup and contingency plans to ensure data integrity and business continuity Maintenance & Support Ensure all IT systems and hardware are maintained properly, with routine updates and support provided to staff to resolve technical issues efficiently Schedule and perform routine maintenance, including updates, patches, and system upgrades, to keep IT infrastructure secure and up-to-date Provide technical support to staff and end-users, resolving hardware, software, and network issues in a timely manner Maintain an accurate inventory of IT assets, including hardware, software licenses, and consumables, to support asset management and procurement Document all maintenance activities, system configurations, troubleshooting procedures, and support requests for future reference and compliance Security & Compliance Support the safeguarding of client's digital assets by implementing security policies, conducting audits, and ensuring compliance with relevant laws and regulations Assist in implementing and enforcing IT security policies and procedures to protect organisational data and infrastructure Support regular security audits, vulnerability assessments, and compliance checks to identify and mitigate risks Ensure all IT activities adhere to data privacy laws, organisational policies, and industry best practices Educate staff on security awareness and best practices to prevent security breaches Assist in conceptualising the security incident management strategy, as well as the implementation and enforcement of security incident response plans, Vendor & Stakeholder Coordination Manage relationships with external vendors and internal departments to ensure effective procurement, support and implementation of IT solutions Coordinate with external vendors and service providers for hardware procurement, maintenance, and support services, ensuring service level agreements are met Liaise with internal departments to understand their IT needs and provide timely technical support and solutions Assist in evaluating, recommending, and selecting new hardware or software solutions to meet organisational requirement Track vendor performance and manage ongoing relationships to ensure quality service delivery Requirements Bachelor's degree in Information Technology, Computer Science or a related field At least 7 years in IT operations, support or maintenance roles Experience with network management, server administration, and IT security best practices Familiarity with ITIL or other IT service management frameworks is a plus Relevant certifications such as CompTIA A+, Network+, Microsoft Certified, or Cisco CCNA are advantageous Strong knowledge of computer hardware, software, and networking technologies Ability to diagnose and resolve complex IT issues Excellent communication skills, both written and verbal, to effectively communicate with users, technical teams, and vendors Ability to work collaboratively with other IT professionals and users Understanding of cybersecurity best practices and tools (firewalls, SIEM, endpoint protection, vulnerability management)