Senior Manager, Design:Tech

Overview
What the role is:
The officer’s key role is to enhance operational effectiveness and efficiency, and user experience, through the use of appropriate tech and AI tools, in particular, Robotic Process Automation (RPA). The officer will represent MOM’s strategic business interests, as part of the joint business and tech RPA Core Team that maintains and enhances the Ministry’s RPA ecosystem, and works with divisions to develop innovative and scalable RPA use cases. Besides RPA, the officer can also expect to be involved in other tech-enablement initiatives, including efforts to drive adoption of ready AI tools, understand and design user experiences relating to tech tools, collaborate with divisions on tech solutions and products, and other approaches to drive public sector innovation and transformation.
What you will be working on
Maintain and enhance Ministry’s RPA ecosystem, including:o Working with IT team to implement software updates with minimal impact on business processeso Engaging citizen developers on leveraging automation software features, identifying and building value-adding use cases that address business and user needs, and tracking manhour savingso Collaborating with relevant stakeholders on RPA-related capability development and explore integration of AI with automationo Provide technical expertise to troubleshoot use cases or develop new scripts
Drive and support tech-enablement beyond automation, including:o Staying abreast of emerging trends and use cases in automation and AI, to identify opportunities for MOM to better leverage technology to support decision-making, raise operational efficiency and effectiveness, and improve workplace productivity and user experienceso Working with representatives and users from MOM divisions/departments to raise adoption of suitable ready tech and AI tools
Develop MOM, inter-agency, and, where relevant, other professional networks, including engaging automation practitioners in other organisations, both within and outside of government, to share about MOM’s RPA initiatives, learn best practices and use cases, and benchmark MOM’s automation maturity
Contribute to the development and implementation of digital transformation in MOM
What we are looking for
Tertiary education in Computer Science, Computer Engineering, Business Information Technology or similar areas
At least 5 years of relevant work experience with interfacing between business users and IT teams will be an advantage
Candidates with no prior working experience are welcome to apply
Familiarity with business process analysis, and/or RPA process design and automation best practice, preferably with using RPA tools (e.g. UiPath)
UiPath certified will be an added advantage
Preferably have experience in:o Governance, and/or system development and implementation related worko Using, or raising adoption of, ready tech and AI solutions from GovTech and Open Government Products
Good communication and interpersonal skills
Meticulous worker and good team player with a customer-focused mindset
Able to multi-task, take initiative and work independently with multiple stakeholders
PWDs are welcomed to apply
About Ministry of Manpower
Championing Human Potential for a Thriving SingaporeSingaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.
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