SYSTEMS PROGRAMMER- CX AI and Security
7 hours ago
Job Description We are seeking a talented System Programmer with strong expertise in Contact Center and Unified Communication (UC) technologies across Cisco, Avaya, Amazon Connect, FreeSWITCH, Kamailio , and AI-integrated solutions .The role involves programming, scripting, and application-level customization of multi-vendor contact center environments - enabling intelligent automation, system integrations, and performance optimization. You will work closely with operations and architecture teams to design and implement feature-rich, secure, and scalable voice applications.Key Responsibilities Design and develop custom contact center scripts and applications for Cisco UCCX/UCCE, Avaya Aura, and Amazon Connect platforms. Program IVR, routing, and call control logic using Java, XML, and SQL for dynamic call handling. Develop and maintain CTI integrations with Cisco Finesse, Microsoft Dynamics CRM, and Tetherfi for screen pops, call events, and workflow automation. Implement and support FreeSWITCH as a media server for IVR processing, conferencing, recording, and STT/TTS integrations. Configure Kamailio for SIP routing, registration, and load balancing within hybrid VoIP environments. Integrate AI-driven virtual agents and chatbots into customer service workflows using APIs and speech analytics. Automate operational tasks and data exchanges between UC components using Python or Java-based scripts . Administer CyberArk PAM for secure credential management and access control within communication systems. Participate in system patching, upgrades, and testing of UC and contact center applications. Troubleshoot and debug SIP signaling, RTP, and integration logic at the application layer. Technical Skills Required Platforms: Cisco UCCX/UCCE, Avaya Aura, Amazon Connect, Tetherfi Open-Source: FreeSWITCH (media processing), Kamailio (SIP proxy & routing) Programming & Scripting: Java, XML, SQL, Python, JavaScript Integration: Cisco Finesse APIs, REST/SOAP APIs, Microsoft Dynamics 365, CRM/CTI workflows Security: CyberArk PAM, certificate and credential management AI & Automation: Conversational AI, Chatbots, Speech-to-Text/Voice Analytics, Workflow Automation Networking & VoIP: SIP, RTP, H.323, QoS, SBC (AudioCodes, Ribbon, Cisco CUBE) UC Systems: CUCM, Unity Connection, IM & Presence, Expressway, CME/CUE, Jabber Virtualization & OS: VMware ESXi, Linux (CentOS/Ubuntu), Windows Server Preferred Qualifications Bachelor's degree in Computer Science, IT, or Telecommunications Cisco CCNP Collaboration or CCIE Collaboration (preferred) Avaya Certified Specialist (ACSS/ACDS) AWS Certified (Amazon Connect or Architect track) Experience in AI/ML-based automation or speech analytics Strong programming logic, debugging, and documentation skills Why Join Us Opportunity to work on application-level innovation across multi-vendor contact center platforms. Exposure to AI, automation, and open-source voice technologies . Collaborative environment that encourages creativity and solution-oriented programming.
-
SYSTEMS PROGRAMMER- CX AI and Security
2 days ago
Singapore CORECXAI PTE. LTD. Full time $80,000 - $120,000 per yearJob DescriptionWe are seeking a talented System Programmer with strong expertise in Contact Center and Unified Communication (UC) technologies across Cisco, Avaya, Amazon Connect, FreeSWITCH, Kamailio , and AI-integrated solutions .The role involves programming, scripting, and application-level customization of multi-vendor contact center environments —...
-
Singapore Kudo Full time**Get to know our Team**: We are living in exciting times. Technology is reshaping how we live and we want to use it to redefine how financial services are offered, which is why Singtel and Grab are coming together. Singtel is Asia’s leading communications group connecting millions of consumers and enterprises to essential digital services while Grab is...
-
Ai Programme Manager
2 weeks ago
Singapore CERTIS TECH-OPS AND SERVICES PTE. LTD. Full time**Are you passionate about AI development and innovation?**Certis is looking for an exceptional AI Programme Manager to lead and drive AI initiatives across our organisation. In this hands-on role, you’ll not only develop cutting-edge AI solutions but also play a key part in embedding AI capabilities into our existing systems. If you’re excited by...
-
Assistant Director
5 days ago
Singapore Military Security Department Full time**What the role is** - You will lead a team whose role is to drive a strong security culture across MINDEF/SAF. **What you will be working on** - You will direct and implement security programmes targeted at various audiences across MINDEF/SAF. You will be responsible for planning, designing and co-ordinating various outreach activities, and for producing...
-
Cx Ambassadors
1 day ago
Singapore WORLD MODE SINGAPORE PTE. LTD. Full timeCustomer Experience (CX)Ambassadors will evolve to reflect the changing demands and expectations of retail environment that prioritizes customer-centric strategies and solutions. It is important to emphasize the importance of personalized service, technology proficiency, and a commitment to the company's values. **Job Title**:CX Ambassador **Position...
-
Customer Experience
2 weeks ago
Singapore THE EDGE CONTRACTING SERVICES PTE. LTD. Full timeWe are seeking a **Customer Experience (CX) Strategist**on a **1-year renewable contract**to shape and elevate end-to-end experiences across services and platforms. This role isn’t only about designing workflows — it’s about **analysing insights, facilitating workshops, and breaking down complex processes**to create actionable, people-centred...
-
Singapore ZETTABYTE LABS PTE. LTD. Full time**Job Description**: Title: Senior Distributed Systems Architect/Engineer with AI Focus Summary: **Responsibilities**: - Design, architect, and implement scalable and high-performance distributed systems. - Develop and implement solutions for high-speed networking and programmable networks. - Conduct research and development in areas such as AI,...
-
Singapore Cyber Security Agency of Singapore Full timeA national cybersecurity agency in Singapore is seeking an experienced Lead Consultant on AI Security. This role involves leading security assessments, providing technical oversight, and collaborating with government agencies. The ideal candidate has a decade of experience in cybersecurity, with strong expertise in AI/ML security. A Bachelor's or Master's in...
-
CX Acceleration Manager
1 week ago
Singapore Zendesk, Inc. Full timeCX Acceleration Manager / Consultant page is loaded## CX Acceleration Manager / Consultantremote type: In Officelocations: Singapore, Singaporetime type: Full timeposted on: Posted 6 Days Agojob requisition id: R33205## Job Description**Who We're Looking For**At Zendesk, we believe that customer service is a superpower. Our **CX Acceleration Team** is a...
-
CX Acceleration Manager
1 week ago
Singapore Zendesk Full timeJoin to apply for the CX Acceleration Manager / Consultant role at Zendesk At Zendesk, we believe that customer service is a superpower. Our CX Acceleration Team is a fast-paced, high-impact group operating like an internal startup, dedicated to helping our Enterprise clients unlock the full potential of their Zendesk investment, fast. We thrive on kindness,...