Process Delivery Specialist, Search

Overview Process Delivery Specialist, Search & Interaction Safety - Trust & Safety Location: Singapore Employment Type: Regular Job Code: A39947A Responsibilities About the Team: The Search & Interaction Safety Team is a lean, agile team dedicated to safeguarding user interactions across Search, Comments and Messages. Our mission is to adapt quickly and respond effectively to the evolving demands of platform safety. By streamlining workflows and establishing efficient operational processes, we prioritize rapid problem-solving to support moderation efforts and provide seamless cross-team collaboration to address safety concerns proactively. We serve as the primary team for evaluating safety metrics and assessing the performance of both human moderation and machine-driven systems, ensuring that our safety standards remain robust and impactful. Working closely with frontline teams, we bring policies to life by providing ongoing guidance and operational support that aligns with our strategic business objectives. Through strong partnerships with Product, Data Science, Policy, Algorithm, ADSO-Search Operations, and front-line teams, we leverage diverse expertise to tackle safety challenges unique to user interactions. Develop and oversee the end-to-end processes and operations for Search and Interaction Safety projects, ensuring quality standards are met through meticulous preparation and ongoing monitoring of key project metrics. Utilize various business platforms and tools proficiently to monitor and analyze project progress effectively, ensuring successful project delivery through proactive identification of potential issues and areas for improvement. Lead the analysis of project data to derive valuable insights, enabling data-driven decisions and facilitating strategic initiatives for enhancement. Regularly prepare and disseminate project updates to stakeholders, highlighting essential milestones and tasks to enhance the overall project experience within the business domain. Collaborate closely with cross-functional teams to define and implement a comprehensive moderation strategy aligned with the company's values, policies, and industry best practices, actively driving project progress. Define clear success standards and metrics for moderation operations, encompassing metrics definition, target setting, and ongoing monitoring to ensure alignment with organizational goals. Conduct comprehensive analyses of existing moderation processes, tools, and policies to pinpoint areas for improvement in quality, efficiency, and effectiveness, laying the groundwork for strategic enhancements. Lead transformative initiatives aimed at optimizing moderation practices, including process redesign, technology implementation, and automation strategies, driving continuous improvement and innovation within the moderation framework. Qualifications Minimum Qualifications: Bachelor's degree in a related field; advanced degree preferred. 2+ years of experience in Search or Interaction content moderation operations or quality operations, with a proven track record of designing and implementing quality strategies and initiatives. Strong understanding of moderation processes, tools, and policies, with the ability to conduct detailed analysis and identify improvement areas. Excellent data analysis and project management skills, with the ability to lead cross-functional teams and drive strategic initiatives from inception to execution. Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization. Experience in process redesign, technology implementation, and automation strategies is highly desirable. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements. #J-18808-Ljbffr