Cross Technology Service Delivery Field Support Engineer
4 days ago
Cross Technology Service Delivery Field Support Engineer (L2)-1 page is loaded
Cross Technology Service Delivery Field Support Engineer (L2)-1
Apply remote type On-site Working locations Ubi, Singapore time type Full time posted on Posted 30 Days Ago job requisition id R- Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.
The Cross Technology Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.
The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.
The Cross Technology Service Delivery Field Support Engineer (L2) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.
Key responsibilities:
- Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
- Ensures that any software that is part of the solution is installed and configured according to client requirements.
- Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
- Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
- Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
- Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
- Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
- Ensures the efficient and comprehensive resolution of incidents and requests.
- Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
- Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
- Provides second line remote and onsite technical support to clients.
- Provides second line field engineering services to clients.
- Reports and escalates issues to 3rd party vendors if necessary.
- Follows the required handover procedures for shift changes to ensure service continuity.
- Good communicate skills, both verbal and written.
- Ability to plan activities and projects well in advance and take into
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Singapore NTT DATA, Inc. Full timeCross Technology Service Delivery Field Support Engineer (L2) Join to apply for the Cross Technology Service Delivery Field Support Engineer (L2) role at NTT DATA, Inc. Cross Technology Service Delivery Field Support Engineer (L2) 1 week ago Be among the first 25 applicants Join to apply for the Cross Technology Service Delivery Field Support Engineer...
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Singapore NTT Limited Full timeCross Technology Service Delivery Field Support Engineer (L2) page is loaded Cross Technology Service Delivery Field Support Engineer (L2) Apply remote type On-site Working locations Ubi, Singapore time type Full time posted on Posted 30+ Days Ago job requisition id R- Make an impact with NTT DATA Join a company that is pushing the boundaries of what is...
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Singapore NTT Limited Full timeCross Technology Service Delivery Field Support Engineer (L2)-1 page is loadedCross Technology Service Delivery Field Support Engineer (L2)-1 Apply remote type On-site Working locations Ubi, Singapore time type Full time posted on Posted 30 Days Ago job requisition id R-131847Make an impact with NTT DATA Join a company that is pushing the boundaries of what...
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Singapore NTT Limited Full timeCross Technology Service Delivery Field Support Engineer (L2) page is loadedCross Technology Service Delivery Field Support Engineer (L2) Apply remote type On-site Working locations Ubi, Singapore time type Full time posted on Posted 30+ Days Ago job requisition id R-130719Make an impact with NTT DATA Join a company that is pushing the boundaries of what is...
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Singapore NTT DATA Full time**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...
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