Duty Manager
2 days ago
Roles & Responsibilities Summary This position is responsible for directing, monitoring, and supervising the day-to-day activities of all sections within the Front Office and other operational departments of the Hotel, including the business center. The Duty Manager ensures smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel. Responsibilities 1. Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel. 2. Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members’ conduct and job performance and to project a positive corporate image to guests. 3. Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs. 4. Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs’ arrival. 5. Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary. 6. Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department. 7. Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies. 8. Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training. 9. Conduct spot checks on outlets in the absence of the Outlet Manager. 10. Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments. 11. Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations. Requirements 1. Minimum a Diploma holder with at least 5 years’ experience in a similar capacity. 2. Demonstrated strong business acumen, effective leadership skills, and a proven track record of driving results with teams. Tell employers what skills you have Front OfficeProperty ManagementHousekeepingInventoryBusiness AcumenVIPPropertyInvestigationOperaDriving ResultsHuman ResourcesDiplomacyCustomer ServiceDirectingHospitality
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Retail Sales Manager
6 days ago
Singapore Lotte Duty Free Full timeLocation :Melbourne Airport Posted on :17 October 2025ABOUT LOTTE DUTY FREE Lotte Duty Free is one of the world's leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of...
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Duty Manager
2 weeks ago
Singapore COMO Hotels and Resorts Full timeCOMO Metropolitan Singapore **Property**:COMO Metropolitan Singapore **Position**:Duty Manager **Base Location**:Singapore **Department**:Front Office **Reporting to**:Front Office Manager **Job Summary** Reporting directly to the Front Office Manager, the Duty Manager is responsible for assisting Senior Management in the overall day-to-day front desk...
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AESOP Counter Manager
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Singapore Lotte Duty Free Full timeABOUT LOTTE DUTTE FREE Lotte Duty Free is one of the world's leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches,...
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Duty Manager
4 days ago
Singapore THE SINGAPORE RESORT & SPA Full timeSofitel and its Ambassadors The Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel's luxury, offer clients a highly personalised service. By transforming every detail...
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Duty Manager
4 days ago
Singapore HOI HUP NOVENA PTE. LTD. Full timeJOB SUMMARY Duties and Responsibilities • The Duty Manager is the representative of Senior Management• The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the...
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Duty Manager
4 days ago
Singapore HOI HUP NOVENA PTE. LTD. Full timeJOB SUMMARY Duties and Responsibilities • The Duty Manager is the representative of Senior Management • The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching...
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Duty Manager
2 weeks ago
Singapore HOI HUP NOVENA PTE. LTD. Full timeWith more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World at Courtyard by Marriott. **JOB SUMMARY** **Duties and...
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Duty Manager
2 days ago
Singapore HOI HUP NOVENA PTE. LTD. Full timeRoles & Responsibilities JOB SUMMARY Duties and Responsibilities · The Duty Manager is the representative of Senior Management · The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the...
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Duty Manager
2 weeks ago
Singapore HOI HUP NOVENA PTE. LTD. Full time $104,000 - $130,878 per yearJOB SUMMARYDuties and ResponsibilitiesThe Duty Manager is the representative of Senior ManagementThe Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest...
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Duty Manager
3 days ago
Singapore SENTOSA BEACH RESORT PTE LTD Full time $60,000 - $120,000 per yearShangri-La's Rasa Sentosa, Singapore We are looking for a Duty Manager to join our team As a Duty Manager, we rely on you to: Ensure smooth operation daily Enhance overall guest experience during their stay Supervise and direct the Front Office team Ensure all colleagues are kept up to date with hotel products and services Monitor all...
