Lead, service training arm

1 month ago

Singapore Changi Airport Group Full time

Changi Airport Group (CAG) is looking for a dynamic and experienced professional to lead our service training arm. The successful candidate will play a pivotal role in growing the service training arm, with a focus on developing and facilitating impactful learning experiences, charting the business strategy, as well as research into next generation service innovations. This position offers a unique opportunity to build thought leadership for CAG, deepen engagement with the public and airport community.
This is both a leadership and execution role. As such, you must be comfortable managing multi-stakeholders, presenting to a large audience, and engaging with senior management. In addition, you should possess a sharp acumen in business development, fluent salesmanship, and effective project management skills. Ideally, the successful candidate will have experience in operationalizing an Approved Training Organization (ATO) or played a leadership role in an established ATO.
Key Responsibilities:
Strategic Planning & New Business Development
You will regularly review the market demand to ensure that the programmes are attractive, up-to-date, and priced competitively. For new programmes and courses, you will take the lead in determining the optimal pricing strategy and target groups.
You will work closely with a team to devise marketing & communications plans to drive revenue growth for various categories.
You will be supported closely by a team to conduct regular competitive benchmarking and performance analysis, to identify key sales drivers and detractors.
You will lead in providing guidance in the target markets to focus sales efforts on.
You and the team will lead all prospecting of potential clients and the resultant account management and partnerships.
You will chart the strategic direction and future plans for the service training arm.
You will establish and ensure compliance with policies, procedures, and processes in all aspects of the service training arm.
Learning Content Development & Facilitation
You will lead the development of new learning content (from short classroom sessions to workshops to multi-day courses), as well as identify potential partners (e.g. educational institutions) that the service training arm can co-develop new content with.
You will regularly review the existing learning content to ensure it is kept updated and matches market demands.
You will lead training and maintain oversight of the in-house facilitators and adjunct trainers to ensure the quality standards of facilitation for all programmes are kept to the highest level as expected of CAG.
You will ensure that clients’ learning objectives are adequately met through the programmes delivered.
Skills Required / Qualifications:
Diploma in Design and Development of Learning for Performance (DDDLP) or its equivalent
Minimum of 5 years of experience in course development and course facilitation for adult learners
Excellent communication, negotiation, and collaboration skills to work effectively with internal and external stakeholders
Able to work independently with high initiative, drive, and determination to succeed
Proactive, hands-on, and problem-solving attitude
Good command of English is essential; both written & spoken
Experience in operationalizing an ATO or played a leadership role in an established ATO will be advantageous#J-18808-Ljbffr

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