Manager / Senior Manager, Registrar's Office
19 hours ago
About SIT's Registrar's Office
SIT Registrar's Office is responsible for a range of administrative services at the heart of a vibrant academic community, supporting students, faculty and alumni. It plays a strategic role in academic governance, curriculum management, policy implementation and contingency planning, in addition to its traditional role as custodian of students' records. The Registrar's Office is also the secretariat to the Board of Studies and its sub-committees, the Board of Examiners, and the Board of Discipline and Appeals.
The Opportunity
You will play an integral role in overseeing the planning and operational management of the matriculation exercise to ensure a smooth and efficient onboarding experience for learners via this initial touchpoint as they embark on their journey with SIT. Throughout the learner's journey, you will oversee the administration of a spectrum of learner-related processes at SIT, and lead a team to support their academic journey, including managing fee-related matters such as MOE Tuition Grant, tuition fee-related issues and appeals, as well as module enrolment, credit transfers, and graduation requirements.
Additionally, the incumbent manages learner records and plays a critical role in ensuring accuracy and upholding the integrity of these records throughout the academic journey, concurrently providing advice and analysis to both internal and external stakeholders to facilitate institutional reporting and influence data-driven strategies and decisions. The successful candidate would have the opportunity to work with multiple stakeholders within and outside the division to gain skills and knowledge in enhancing work systems, processes and managing projects.
In this role, you will:
- Oversee the matriculation exercise and implement improvements to deliver a seamless experience for learners.
- Identify key trends and observations to support planning and decision-making at SIT-level.
- Oversee matters related to the MOE Tuition Grant (TG)/ subsidy for learners and MOE Capitation Grant Reports, including internal and external audits, to ensure compliance.
- Address learners' concerns and appeals on fee-related matters such as
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