Professional Services Program Manager

Hiring Manager Umesh Kumar Talent Acquisition Advisor Ruby Huang Job Code Level CMP4 Refer Your Friends AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. YOUR IMPACT As a Program Manager within the Professional Services team, you will be responsible for managing project implementation for our OpenText suite of products. You will manage project deliverables, including the effective utilization of Professional Services consultants, and accurate cost and revenue projection for the projects. Additionally, you will drive services bookings, prepare statements of work for both existing and new customers. This is a hybrid role that requires the successful candidate to work in the office for a minimum of 3 days a week. WHAT THE ROLE OFFERS Owning Professional Services projects in selected Key Accounts within Southeast Asia countries, including the maintenance of an opportunity pipeline and the development of an EIM strategy in your key accounts. Exceptional ability to effectively negotiate and collaborate across teams and organizations. Supporting critical leadership reviews and presenting the status of the projects internally and externally. Strong communication skills, with demonstrated achievements managing stakeholders within client organization; serving as a point of escalation and participating in dispute resolution during the delivery phase. Responsible for overall project delivery, reporting, governance and end‑user project satisfaction; managing and driving the entire project life cycle, including scope management and project plan management, project set up, project reporting, budget management, resource management, risk management and mitigation. Overseeing the development of the project's costs and timelines ensuring they remain within the approved budget & schedule. Forecasting accurately to allow the OpenText Services business to forecast bookings, backlog and revenue. WHAT YOU NEED TO SUCCEED Excellent Business & Technology verbal/written communication skills. Certification in Project Management of any discipline (PMP, PRINCE2, Agile, Scrum). 10+ years experience with responsibilities in managing consulting teams for medium to large‑scale projects. Comprehensive knowledge of business application systems (Enterprise Content Management, Big Data Analytics, Enterprise Information Management and SAP Solutions), systems design and development processes, including requirements analysis, feasibility studies, software design, programming, pilot testing, installation and evaluation. Ability to analyze and resolve complex issues, both logical and interpersonal. Excellent management/supervisory skills and ability to operate under tight, timeline‑driven initiatives. Solid grasp of business principles and techniques of administration, organization and management, including an in‑depth understanding of key business issues. Understanding of IT project engagement types and the financial aspects (revenue, margin, billing). Significant experience working in enterprise software product industry is desirable. A high level of commitment, willingness to learn, and the ability to quickly apply new technologies. OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. #J-18808-Ljbffr