Assistant Executive Housekeeper

5 days ago

Singapore PARKROYAL on Beach Road, Singapore Full time

As part of Pan Pacifc Hotels Group, PARKROYAL on Beach Road, a 346-room hotel, is perfectly located for business and leisure travellers in the city centre of downtown Singapore. Relax and enjoy world-class restaurants, shopping and business convention facilities.
Our facilities include: Ginger (all-day-dining), Si Chuan Dou Hua (fine dining chinese restaurant), Club 5 (Bar), Wellness Floor (pool, spa and gym) and world-class banquet facilities with the brand new The Ballroom
The Role
Position Summary Statement : Assist the Executive Housekeeper in directing and maintaining the Housekeeping Department in accordance with the policies, standards and guidelines established by Pan Pacific Hotels Group.
Primary Responsibilities
Coordinate with the Assistant Housekeepers on daily operations. Plan manpower accordingly to hotel occupancy and events, including daily allotment and OT requirements
Ensure that monthly training plan is done and that training attendance are submitted accurately
Coordinate with all relevant departments on jobs requiring interdepartmental cooperation
Ensure that GC/PM rooms are checked and up to hotel standards
Prepare weekly roster for Assistant Housekeeper, Supervisors and Room Attendants
Inspect areas daily – public area and rooms
Inspect all VIP rooms
Schedule and ensure that sofa, chairs and carpet are put through a cleaning programme
Ensure that weekly and monthly inventory is done
Assist with procurement processes and forecasting. Ensuring that we keep within budget and forecast is accurate
Coordinate with laundry contractor all laundry and linen are being returned timely and accurately
Coordinate with contractors on pest control, landscaping maintenance, rental of plants, floral arrangement displays.
Coordinate with public area cleaning contractor to ensure the daily scope of works for public area is being carried out
Attend meetings scheduled for Housekeeping
Prepare reports and compile data when necessary
Counsel, motivate, train and discipline associates when necessary.
Give recommendations for changes and processes
Spearhead housekeeping projects for continuous improvement
Guest Satisfaction
Monitor guest feedback on Trustyou. To formulate action/training plan base on feedback
Retrieve guest profiles and personalise guest experience
Meeting guest for feedback and handling guest complain where necessary
Talent Profile
Minimum 2 years of relevant experience in Assistant Housekeeper role
Minimum GCE "O" Level
Basic Microsoft Office Skills
Possess good leadership qualities and communication skills.
Self-motivated and able to work independently.
Knowledge and skill in handling of cleaning machineries.
Able to state their opinions and are open to change
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