Assistant Executive Housekeeper

1 week ago

Singapore PARKROYAL on Beach Road, Singapore Full time

As part of Pan Pacifc Hotels Group, PARKROYAL on Beach Road, a 346-room hotel, is perfectly located for business and leisure travellers in the city centre of downtown Singapore. Relax and enjoy world-class restaurants, shopping and business convention facilities. Our facilities include: Ginger (all-day-dining), Si Chuan Dou Hua (fine dining chinese restaurant), Club 5 (Bar), Wellness Floor (pool, spa and gym) and world-class banquet facilities with the brand new The Ballroom The Role Position Summary Statement : Assist the Executive Housekeeper in directing and maintaining the Housekeeping Department in accordance with the policies, standards and guidelines established by Pan Pacific Hotels Group. Primary Responsibilities Coordinate with the Assistant Housekeepers on daily operations. Plan manpower accordingly to hotel occupancy and events, including daily allotment and OT requirements Ensure that monthly training plan is done and that training attendance are submitted accurately Coordinate with all relevant departments on jobs requiring interdepartmental cooperation Ensure that GC/PM rooms are checked and up to hotel standards Prepare weekly roster for Assistant Housekeeper, Supervisors and Room Attendants Inspect areas daily – public area and rooms Inspect all VIP rooms Schedule and ensure that sofa, chairs and carpet are put through a cleaning programme Ensure that weekly and monthly inventory is done Assist with procurement processes and forecasting. Ensuring that we keep within budget and forecast is accurate Coordinate with laundry contractor all laundry and linen are being returned timely and accurately Coordinate with contractors on pest control, landscaping maintenance, rental of plants, floral arrangement displays. Coordinate with public area cleaning contractor to ensure the daily scope of works for public area is being carried out Attend meetings scheduled for Housekeeping Prepare reports and compile data when necessary Counsel, motivate, train and discipline associates when necessary. Give recommendations for changes and processes Spearhead housekeeping projects for continuous improvement Guest Satisfaction Monitor guest feedback on Trustyou. To formulate action/training plan base on feedback Retrieve guest profiles and personalise guest experience Meeting guest for feedback and handling guest complain where necessary Talent Profile Minimum 2 years of relevant experience in Assistant Housekeeper role Minimum GCE "O" Level Basic Microsoft Office Skills Possess good leadership qualities and communication skills. Self-motivated and able to work independently. Knowledge and skill in handling of cleaning machineries. Able to state their opinions and are open to change #J-18808-Ljbffr

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