Senior Aftersales Support Engineer

2 days ago


Singapore FranklinWH Energy Storage Inc Full time

Responsibilities Lead the technical support team in diagnosing and resolving advanced and escalated issues of energy storage systems related to products, ensuring timely and effective solutions. Provide in-depth technical guidance and solutions to overseas service teams and installers. Collaborate with cross‐functional teams, including product and R&D, to facilitate product enhancements based on customer feedback and service experiences. Develop and maintain comprehensive technical documentation, including troubleshooting guides, FAQs, and best practices. Train and guide junior technical service engineers and overseas service teams, expanding battery and solar product knowledge and improving problem‐solving skills. Utilize data analytics of energy storage systems to identify trends in service requests, proactively addressing potential issues before they escalate. Monitor escalated service issues, manage closed‐loop rates and resolution times for overseas escalated issues, identify risk items promptly, and develop solutions. Required Qualifications 5+ years of technical service or support experience in the solar or energy storage industry. Strong problem‐solving skills with a proven ability to perform remote and on‐site diagnoses and resolve complex technical issues efficiently. Proficiency in Chinese and English, excellent communication skills, and ability to convey technical concepts to non‐technical stakeholders. Experience with service tools such as Freshdesk, CRM or similar systems. Preferred Qualifications Experience in product development. Familiarity with power electronics and electrical knowledge, with experience as an FAE in the solar energy storage industry. Previous experience in leadership or mentoring roles. Technical Skills and Relevant Technologies Deep expertise in power electronics and electrical troubleshooting across hardware and software systems. Proficiency with remote monitoring and diagnostic tools. Hands‐on proficiency with diagnostic tools such as multimeters, oscilloscopes, host computers, etc. Soft Skills and Cultural Fit Strong interpersonal skills with the ability to build relationships with clients and stakeholders. A proactive and analytical approach to problem‐solving, focusing on delivering high‐quality results. Ability to thrive in a fast‐paced environment, adapting to changing priorities and challenges. Commitment to continual professional development and knowledge sharing within the team. #J-18808-Ljbffr



  • Singapore DURAPOWER TECHNOLOGY (SINGAPORE) PTE. LTD. Full time

    Company Background : Durapower Technology (Singapore) Pte Ltd is a leading global innovator of high-performance battery technology, specializing in the design, development, and manufacturing of advanced battery energy storage systems (BESS) for various applications, including electric vehicles, marine, industrial, and grid solutions. We are committed to...


  • Singapore Sime Darby Motors Full time

    **Company**: Performance Motors Limited "Build the Future of Automotive with Us." Since 1979, Performance Motors Limited (PML) has been an authorised dealer of BMW cars and official importer for BMW Motorrad in Singapore. As a long-time partner of this German luxury automotive brand, PML has come to be associated with great performance, driving pleasure and...


  • Singapore ALEXANDER DENNIS (SINGAPORE) SERVICES PTE. LTD. Full time

    Act as a point of contact for the GM, Engineering teams, the customers, and the contractors. - To facilitate aftersales service calls optimally attended and logged. - Ensure accurate record keeping and adhere to the timelines and guidelines by aftersales support regime (VORs, Campaigns, Warranty & Services). - Produce, develop and monitor Engineering...

  • Head of Aftersales

    2 weeks ago


    Singapore Porsche Singapore Pte. Ltd. Full time

    **Kennziffer**:J000013487 - **Einstiegsart**:Professionals - **Einsatzort**:Singapur - **Gesellschaft**:Porsche Singapore Pte. Ltd. **Aufgaben **Aufgaben**Aufgaben*** - Develop, manage, and implement the aftersales strategy and budget in alignment with the brand's global and regional goals, ensuring a seamless customer experience across all service...


  • Singapore BYD (Singapore) Pte. Ltd. Full time

    1. Standards Development & Governance Develop, document, and maintain comprehensive global standards, SOPs, and service level agreements for all aftersales distributors and dealers. Lead the annual store assessment and grading program to measure compliance and performance. Conduct regular audits and checks to ensure adherence to policies and work towards...


  • Singapore DURAPOWER TECHNOLOGY (SINGAPORE) PTE. LTD. Full time

    Roles & Responsibilities Company Background : Durapower Technology (Singapore) Pte Ltd is a leading global innovator of high-performance battery technology, specializing in the design, development, and manufacturing of advanced battery energy storage systems (BESS) for various applications, including electric vehicles, marine, industrial, and grid solutions....

  • Intern Aftersales

    3 days ago


    Singapore Porsche Asia Pacific Full time $30,000 - $40,000 per year

    The future has many facets: for the courageous, it is opportunity. The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. "In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it...


  • Singapore MOTOR IMAGE ENTERPRISES PTE LTD Full time

    **Executive - Regional Operations** Support operations (service & aftersales) business promotion across all regional countries including but not limited to - Support and work closely with the assigned countries aftersales manager and service advisor in achieving target of service in-take and revenues - Enhance current customer service program by working...


  • Singapore Porsche Asia Pacific Full time

    **The future has many facets: for the courageous, it is opportunity.** The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build...

  • Aftersales Executive

    2 weeks ago


    Singapore SCORPIO ELECTRIC PTE. LTD. Full time

    **Job Description**: - Participate in the design and development of the Company's services and products. - Maintain accurate and efficient creation of all documentation and adhere to all company control processes. - Contribute to the development of all company and dealer operating and administrative policies and procedures and ensure the achievement of all...