Senior IT Service Delivery Manager

2 weeks ago


Singapore TALENTSIS PTE. LTD. Full time

Responsibilities: Ensure adherence to established processes and procedures. Lead complex troubleshooting and root cause analysis for network, system, and infrastructure issues. Manage infrastructure delivery across AWS, on-premises, VMware, and hyper-converged environments, ensuring SLA compliance and customer satisfaction. Oversee daily operations, including incident, change, and problem management. Utilize monitoring tools (e.g., eG, ManageEngine, SolarWinds, AWS Monitor) for real-time operational visibility. Support OT/IT infrastructure projects by contributing to planning, budgeting, resource allocation, and risk management aligned with Industry 4.0, WOG, and IM8 standards. Develop ITSM processes and establish IT Service Desk operations based on ITIL best practices. Plan and implement Day-2 operations (e.g., engineering schedules, annual activity calendars, PM, patch management, audits). Conduct regular service reviews with clients, delivering performance insights and addressing evolving needs. Manage infrastructure capacity and resource planning to ensure optimal performance. Collaborate with cybersecurity teams to maintain security controls and proactively resolve vulnerabilities. Maintain comprehensive service reports (SLAs, KPIs, incidents) and documentation. Manage operational CAPEX/OPEX, including asset tracking (CMDB), license renewals, hardware maintenance, and vendor contracts. Provide regular



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