This is an IT support group | Head of Non-Resident Indian
1 week ago
As Head of NRI Banking, you would be responsible for the entire franchise of Retail Banking and Private Banking for NRI customers at ICICI Bank Ltd., Singapore Branch.
Business Development and Customer Service:
Deepening presence of Bank in the Non-Resident Indian (NRI) Retail & Private Banking segment in South East Asia, within permissible guidelines.
Doing market scoping to understand the market size for the Branch, Branch penetration, and competition landscape, identifying key potential target customer problems & opportunities and accordingly designing the pitch book for each business segment.
Laying down the strategy for each segment with milestones, building the team with right skill set and ensuring business is run in a compliant manner.
Identifying potential synergies between different business segments and ensuring its implementation.
Laying down marketing strategy for Retail and Private Banking business, while organizing & participating in events, within permissible guidelines.
Meeting key clients in all the business segments and meeting prospective customers along with the relationship managers.
Focus on developing & improving customer facing platforms for different business segments to ensure customer experience is satisfactory & seamless.
Working closely with key stakeholders in India to ensure the strategy of Branch for these business segments is aligned with the broad strategy of the Bank and taking regular inputs & insights from them.
Ensuring cost of running each business segment is kept in control and desired KPIs are met.
Generate Remittance volume & fee through NRI customers.
Acquisition of new accounts as per the control framework to achieve business numbers.
Manage liabilities book according to the overall business requirements.
Manage mapped customers of Head Office for ensuring growth of the mapped portfolio as per defined framework and ensuring the quality parameters of the portfolio such as contactability, digital penetration and overall profitability of this base.
Manage a team of Relationship Managers, Branch Manager(s), Customer Service Managers that is responsible for enhancement of new and existing customer relationships through activation, upgrade and retention.
Manage Branch customer service for NRI customers and close service requests within defined TAT.
Work with Technology team to keep upgrading the Digital services being offered to NRI customers.
Compliance, Monitoring and Control:
Closely working with compliance & legal department in laying down policies for different segments in line with regulatory landscape.
Working with Heads of each business segment in laying down monitoring mechanism about doing business in line with the policies and frameworks.
Active review of margin calls, OCDD status, pending customer requests, customer complaints in Retail & Private Banking portfolio.
Regular meetings with clients to understand service issues and taking their feedback on different matters.
Working with Team leads and internal control groups to make sure that outstanding issues are resolved in a timely manner.
Doing periodic calls with outsourced service provider to monitor performance, discuss open issues and working closely with Singapore team & service provider to ensure effective delivery to clients and internal stakeholders.
Monitoring of Private Banking RM as per BSC for non-sales KPIs for Team & self.
Monitor Team performance at regular intervals and providing appropriate guidance.
Ensure error-free Branch operations, consolidate operations wherever required.
Coordinating for Private Banking Singapore Booking Centre and ensure Booking Centre oversight on Business as per Singapore regulatory requirements.
Ensure Private Banking Booking Centre oversight on customer on-boarding, products, processes, Ongoing CDD, customer complaints etc.
Oversee the activities of outsourced service provider, Financial Crime Prevention and Monitoring Group (“FCPRMG”) team to counter the risks of the Branch’s involvement in money laundering, terrorism financing, weapons proliferation and sanctions evasion, bribery, and corruption.
Review the policies and procedures related to different business segments and monitor the adherence to the same by the team.
Ensuring fair to customer principle during product design and delivery, including sales and transactions processing and post-sale handling and adherence to policies and procedures for complaint handling fairly, timely and dealing with customers in a fair manner.
Coordinate and support all the internal and external audits and also follow all the relevant regulatory guidelines.
Regular review & updation of PAC notes related to business operations.
Ensure all documents like CDD, FFF etc. are updated in a timely manner.
Ensure proper and timely revert & closure of internal and external audit requirements.
Requirements:
Work experience of 8+ years in a banking setup, preferably in the retail and private banking space.
Understanding of India banking and regulatory landscape and macroenvironment.
Understanding of Indian clients and customers, related products and services.
Knowledge of financial markets and products such as Deposits, Remittances, Loans, Mutual Funds, FX, Bonds, etc.
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