Associate Engineer

3 weeks ago

Singapore Singapore Telecommunications Limited. Full time

“Passionate about making a real impact? Join our team at Nxera to unfold the new era Be at the forefront of the data centre (DC) industry with a unique focus on sustainability, connectivity and AI which sets us apart as the next generation DC operator. You will also get to gain invaluable experience in a fast-growing industry that is powering the digitalisation wave. Be empowered to co-create the future with our dynamic teams”
Make an Impact by
DC Centralized Network Operations Management
Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact, and SLA
Customer Request fulfilment and system management such as Electronic Visitation Management System
Perform benchmarking on the system performance between all DCs and present to management.
Based on system data collected, perform system performance matrix and translate to individual DC for efficient operational
To ensure all IOT sensors deployed are accurate and good working condition, escalate to Technical specialists’ team for resolutions if data collected not accurate.
Able to perform troubleshooting of network connection relating to BMS/EMS/PQMS that affected the accuracy of data collection.
Equipped with analytic mind to read, understand and digest data collect, to provide information and recommendation for better operate the DC.
Must be very sound with all system MOP/SOP to provide system recovery solutions.
DC Facilities Management
Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function (e.g. UPS, power, temperature control, humidity, water detection sensor, etc.).
Ensure all DC supporting infrastructure (i.e., Building Monitoring System (BMS), Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System, etc) are functioning well.
Update and maintain all DC related documentation, including reports generation where needed
Coordinate with various stakeholders to fix the technical issues to provide timely support to customers.
Coordinate maintenance and shutdowns (e.g., working with vendors for DC electrical and mechanical systems)
Incident / Change / Customer Management and other requirements
Manage Incidents and Closure, including Root Cause Analysis on incidents
Raise the necessary requests from such as Change Request or notifications requests to the customers as part of service maintenance
Liaise with internal and external customers and ensure that customers’ contractual service level agreements are met
Perform other duties such as access clearance, and participate in projects as required
Skills for Success
Diploma in Engineering / IT with at least 4 years of experience in DC Operations
Good knowledge in Data Centre Facilities and Operations Support as well as Data Centre Operations Best Practice
Possess Basic Certificate of Infocomm Technology and ITIL Foundation Level Certification
Team player who is also able to perform independently
Able to multi-task and work under pressure
Well organized and able to reschedule priorities as circumstances change
Good communication skills (both verbal & written)
Analytical with good problem solving skills
Positive attitude and Proactive
Work Location: DC West - Jurong
Shift role: 12 hours rotational shift
Rewards that Go Beyond
Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities
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