Associate Engineer
1 day ago
Associate Engineer
Date:
12 Dec 2024
Location:
Singapore, Singapore
Company:
Singtel Group
An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that take your career to new heights. So, when you say hello to us, you are really empowered to say...“Hello BIG Possibilities”.
Singtel Networks, the most established telecommunications infrastructure provider in Singapore, is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, and Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV, and Telephony) for our customers. We are committed to celebrating inclusion and diversity and are strong believers in upskilling and nurturing all individuals. Come join us today as we build Singtel’s Networks of tomorrow and Empower Every Generation to live, work, and play in new ways
Make an Impact by:
Tracking and managing different types of maintenance tickets for various products and campaigns (e.g., Evolve, Elite, Polcam, etc.).
Investigating and analyzing operation reports and making recommendations for process improvement.
Conducting random audits on field engineers' jobs and adherence to procedures.
Coordinating with various stakeholders (internal, field partners, and customers) to ensure fault/onsite resolution.
Ensuring that faults reported by customers are attended to by partners and resolved onsite.
Ensuring that partners follow Singtel guidelines in attending to/rectifying faults and dealing with customers.
Assigning maintenance tickets accordingly to relevant partners.
Ensuring that field engineers onsite perform necessary checks and rectifications or refer to relevant parties for follow-up.
Providing weekly reports for analysis (e.g., weekly fault trends, repeated visits, etc.).
Working with stakeholders on device management to ensure spares are available for partners.
Skills for Success:
Diploma in Civil/Electrical & Computer Engineering or related engineering disciplines.
2 years of relevant working experience.
Good understanding of basic data communication and information communication technology (e.g., mobile, broadband, voice, and TV).
A passion for customer service and excellent customer handling skills.
Strong interpersonal and communication skills in a multicultural environment.
Good planning and organizational skills.
Independent, capable of decision-making and problem-solving.
Highly motivated and able to work independently under pressure.
Are you ready to say Hello to BIG Possibilities?
Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career
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