Microsoft Exchange Server Support Engineer

2 days ago


Singapore ITCAN PTE. LIMITED Full time

Responsibilities • \tBuilding software and systems to manage infrastructure and applications through automation • \tManage the Enterprise Microsoft Exchange and Active Directory environment to ensure integrity, performance, and accessibility of data • \tEnsure Enterprise Mail system & software hosting Identity & Access services fulfil requirements stated under the following processes: o\tAccount and Access Management via GPO Policies o\tBackup Management o\tChange Management o\tConfiguration Management o\tIncident Management o\tLog Management o\tProblem Management o\tVulnerability and Patch Management o\tInventory & Disposal Management • \tAssess & implement Service Requests • \tAssess & implement Change Requests • \tProvide subject matter knowledge and problem-solving abilities • \tPlan and execute upgrades, migrations, and platform maintenance activity • \tDocumenting configurations, changes, issues and technical diagrams for supported systems • \tDay-to-day planning and activities including capacity planning and reviewing performance/statistic logs • \tAnalyse, test, patch and implement changes of a broad scope, high complexity and long duration • \tInvestigate and resolve complex and unusual problems • \tMeasurement and optimization of system performance Capacity planning and management for Enterprise Email Systems • \tExplore and evaluate new technologies and solutions to push our capabilities forward and solve tomorrow's problems not just today's • \tImprove system monitoring and alerting to improve incident time to resolution while decreasing false positives • \tImprove system logging and benchmarking to fine tune application infrastructure and gain better insight into system issues and performance • \tWork with engineering and application development teams to improve system performance through environment upgrades and improvements Requirements • \tAt least 3 years of experience working in similar role in multiple sites data centres with at least 5,000 mailboxes • \tStrong Scripting experience in Shell, Bash, Python • \tCommunication: Ability to communicate technical ideas to technical and non-technical stakeholders is critical. Additionally, the ability to document support procedures will ensure that environments are properly maintained and supported • \tCustomer Support: Provide highest level of customer support and functionality in providing solutions to all technical issues associated with day-to-day responsibilities • \tLeadership: Collaborative leadership is important to gather technical and business requirements and build plans that incorporate feedback • \tAnalytical: You will be required to project the impact of design decisions and weigh compromises in operational criteria to meet business objectives • \tProblem Solving: to Identify, diagnose, and resolve problems for both software and hardware, assisting with the resolution of trouble tickets for all IT Systems supporting the facility • \tProfessional, adaptable and innovative with a focus on delivery • \tSelf-motivated team player who demonstrates initiative and flexibility • \tExperience with Design Thinking and Agile methodologies such as Scrum, Kanban Qualifications and Certifications • \tDiploma / Degree in Computer Sciences, Engineering and any Sciences disciplines • \tMicrosoft Certified Solutions Associate (MCSA) certified or Microsoft Certified or Microsoft Certified Solutions Expert (MCSE) certification



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