Manager, M365 Exchange Online

9 hours ago

Singapore Merck Full time

Overview Manager, M365 Exchange Online / Exchange Server Based in Hyderabad, join a global healthcare biopharma company with a 130-year legacy of success backed by ethical integrity and a mission to advance global health. This role supports a data-driven technology environment focused on a diversified portfolio of prescription medicines, vaccines, and animal health products. You will contribute to innovation and execution excellence by leveraging data, analytics, and insights to drive decision-making and support custom software development that tackles global health challenges. Our Technology Centers focus on delivering business solutions that save and improve lives. Tech Centers are globally distributed to enable digital transformation and drive business outcomes, with leadership aimed at growth, success, well-being, and belonging across IT divisions. Role Overview You will maintain and enhance the infrastructure and delivery of our email platform, working with Microsoft technologies (Azure, Office 365, ATP, Microsoft Intune, Exchange Server, Active Directory) and third-party email gateway solutions. A user-centric mindset and collaboration with international teams are essential. What you will do Provide core administration and escalation support for messaging services, focusing on Cisco IronPort and Microsoft EOP/ATP in a globally distributed O365 cloud environment. Collaborate with engineers and operations staff to test, implement, and transition new services or upgrades to existing core email security services, focusing on Cisco IronPort, Exchange, and the O365 space. Troubleshoot and administer MS Exchange servers (2016 and above), including resolving mail flow issues in hybrid environments. Manage incidents and problems, ensuring ongoing operational excellence of environments, infrastructure consolidation/expansion, and release/patch management, including developing and executing production support procedures such as business continuity and disaster recovery. Proactively anticipate service issues before they occur and make recommendations for resolution. Participate in projects as a subject matter expert as needed. Develop and execute production support procedures, including business continuity and disaster recovery plans. Manage Exchange Online mailboxes, including configuration of settings, mailbox quotas, inbox rules, and PowerShell usage. Participate in projects related to knowledge base creation to help reduce service desk incidents. Provide support for Exchange Online email environments and email security/hygiene-related issues. Support Outlook Client and OWA, group management products, and user

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    Singapore MSD Full time $120,000 - $180,000 per year

    Job DescriptionManager, M365 Exchange Online / Exchange ServerThe OpportunityBased in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.Be part of an organisation driven by digital technology...

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