Senior Officer

1 week ago

Singapore SimplyGo Pte Ltd Full time

About the Role We are looking for a service-oriented and detail-focused Senior Officer, Digital Lifestyle & Payments/ Business Support to be the main point of contact for our corporate clients. In this role, you will manage day-to-day corporate fleet operations, handle customer inquiries, resolve issues, and ensure smooth collaboration between internal teams and clients. Your work will directly contribute to building strong customer relationships and supporting the success of our business. What You’ll Be Doing Manage daily corporate fleet functions including vehicle registration/de-registration, card renewals, blacklist requests, and refunds tracking Handle incoming calls and respond to corporate customer inquiries promptly and accurately Provide information using internal systems such as PowerBI and the Corporate App portal Build and maintain strong, trust-based relationships with corporate clients Address and resolve customer complaints with effective solutions Liaise with internal teams to ensure timely fulfilment of customer requests Generate reconciliation and management reports, including monthly reports to MAS (Monetary Authority of Singapore)Follow up on outstanding payments and bad debt collections from corporate clients Support ad-hoc administrative and operational duties as required What We’re Looking For Proven experience in customer service and stakeholder management Strong verbal and written communication skills for both internal and external interactions Ability to resolve issues promptly and professionally Excellent organisational and time management skills Detail-oriented with strong data handling and reporting capabilities Proficiency in Microsoft Excel (VLOOKUP, Pivot Tables), Word, and other office tools Adaptable, with the ability to handle multiple priorities and work under pressure What we offer At SimplyGo, we value our employees and strive to create a supportive and inclusive work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement. You'll also enjoy a range of wellbeing initiatives, including flexible work arrangements and health programs. About us A wholly owned subsidiary of the Land Transport Authority (LTA), SimplyGo provides transit ticketing and travel card-related services. A key player in the Singapore public transport ecosystem, we act as an intermediary between commuters and stakeholders such as regulators, public transport operators and card issuers. Our innovative initiatives simplify journeys while creating value for commuters. Through the SimplyGo app, we ensure seamless customer journeys via trusted

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