Application Support Specialist

2 weeks ago

Singapore STARVISION INFORMATION TECHNOLOGY PTE LTD Full time

StarVision
is a home grown multi-national software Company with an established track record with MNCs as well as government agencies. We provide opportunities to aspiring individuals to explore and deploy his/her great ideas to an exciting and dynamic end user environment.
We are looking for individuals with strong entrepreneurial flair to join our collaborative team in exploring the new challenging environment in our digital landscape.
At
Starvision , we focus on mainstream mobile e-business solutions based on forefront technologies, workflow engine and web-based applications for the various industries. Competent, committed and innovative professionals with excellent drive and communication skills are welcome to be part of our team to grow together with us.
Job Description:
Provide Pre-Sales and After Sales Supports on the Products developed by the Company
Provide Good Support and Training to Customers on the usage of Application Systems developed and Implemented by the Company
Provide Support and act as an Associate Consultant for the Implementation of Application Software System to new Customers.
Provide 1st line technical support, diagnosis of the problem reported by customer and fix issues if possible. Otherwise file Problem issues ticket with detailed descriptions for bugs fixing by developer.
Support team members in the continuous effort to enhance and upgrade existing Applications to support changes in the business environment
Assist in project management, product development, implementation, testing, support and maintenance of software applications
Meet performance (SMART) goals and objectives set by upper management
Report on the progress of goals and objectives
Monitor performance progress with management
Qualifications & Experience:
Diploma,Higher NITEC or equivalent in Finance, Information technology, Computer Studies
Ability to respond rapidly and professionally to problems originating from customers
Possess strong analytical and problem solving skills with excellent communication skills
Ability to work independently with minimum supervision
Knowledge in Financial Accounting, MS .net or SQL environment an added advantage
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