Retail Manager

3 days ago

Singapore Timezone Singapore Full time

Overview
COMPANY OVERVIEW
Timezone is an international chain of family entertainment centres and amusement arcade centres with a strong foothold in more than 200 locations internationally. We have 15 locations in Singapore and counting.
With our expansion, we are looking for fun and exciting people like you to join our team, so grab this incredible opportunity to be involved and contribute to our expansion
Responsibilities
Responsible for daily venue operations, achieving venue sales and profitability and ensuring every guest receives great service experience
Work with Operations Manager on venue objectives and KPIs
Analyse the sales, KPIs and propose action plan on a regular basis
Coach employees in all aspects of systems and operations including guest service standards and venue presentation.
Communicate and ensure that the team is aware of all the brand promotions and marketing initiatives
Be accountable for cost management and reconcile all cashier takings and monies
Manage and resolve any guest’s complaints/ feedback
Maintain a high level of motivation and ensure the team is dedicated to offer the best guest service
Provide constructive feedback and constantly provide coaching to the team for improvement
Monitor the stock inventory process to minimize shrinkage and accuracy in stock management
Plan and prepare weekly duty roster according to daily traffic
Maintain employee turnover and absenteeism
Conduct annual individual performance review of your team
Log any incidents required by the business.
To be successful in this role, you will need to have
Minimum of 6 years of experience in a large retail environment, in a supervisory role.
Good analytical skills with an eye for detail
Proven leadership skills
Integrity and a great sense of responsibility.
Excellent interpersonal and strong communication skills
Ability to lead and manage a large team of full-timers and part-timers.
Take initiative and creative problem-solving skills.
Sound computer skills and knowledge to operate the systems and company softwares.
What’s in for you?
Generous performance based incentives
Growth opportunities to advance your career
Birthday Leave & Voucher
Long Service Award (up to $2000)
Other information
Working Days: Mon – Sun (2 off days in a week)
Available to work on weekends and holidays
You will be given 1 Fri, 1 Sat, and 1 Sun off per month, the other off days will be mostly on off-peak weekdays
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management, Customer Service, and Administrative
Industries
Recreational Facilities, Retail, and Entertainment Providers
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