Public Sector Helpdesk Engineer — Incident

Helpdesk Support Engineer - (Public Sector)5 days ago Be among the first 25 applicants At Xtremax, our Helpdesk Support Engineers play a vital role in ensuring system stability and reliability. In this role, you will be responsible for monitoring alerts, managing incidents, and supporting resolution processes to keep our systems running smoothly. You will...

At Xtremax, our Helpdesk Support Engineers play a vital role in ensuring system stability and reliability. In this role, you will be responsible for monitoring alerts, managing incidents, and supporting resolution processes to keep our systems running smoothly. You will also contribute to continuous improvement by reviewing scripts and providing feedback,...

A technology company in Singapore is seeking a Helpdesk Support Engineer to ensure system stability and reliability. The role requires monitoring alerts, managing incidents, and supporting resolution processes. Candidates with public sector experience are preferred, along with a Nitec, Diploma, or degree in IT or Engineering. The position includes...

A leading public sector technology agency in Singapore is seeking a Cybersecurity Engineer to safeguard critical digital services. The ideal candidate will have at least 5 years of IT security experience and familiarity with security operations, incident response, and tools such as SIEM and SecOps. Responsibilities include leading incident response...

**Responsibility**: **System Monitoring and Incident Management** - Monitor and observe system alerts or unusual system behaviours. - Manage the full lifecycle of incident tickets, from creation and updates to escalation and closure. - Perform post-change system health checks to ensure changes do not cause undesirable behaviours. **Reporting and...

**Responsibility**: **End-User Computing & IT Support** - Troubleshoot and fix computer issues, including hardware, software, and network problems. - Set up and support laptops, desktops (Windows 11), printers, and video conferencing systems. - Ensure all helpdesk tickets are resolved quickly and properly logged in the system. - Create and update simple user...

At Xtremax, our Helpdesk Support Engineers play a vital role in ensuring system stability and reliability. In this role, you will be responsible for monitoring alerts, managing incidents, and supporting resolution processes to keep our systems running smoothly. You will also contribute to continuous improvement by reviewing scripts and providing feedback,...

At Xtremax, our Helpdesk Support Engineers play a vital role in ensuring system stability and reliability. In this role, you will be responsible for monitoring alerts, managing incidents, and supporting resolution processes to keep our systems running smoothly. You will also contribute to continuous improvement by reviewing scripts and providing feedback,...

Monitor and respond to system alerts and abnormal behaviours. - Consolidate records for reporting, monitoring, analytics, and audit purposes. - Perform system health checks after changes to ensure stability and prevent issues. - Manage incident tickets throughout their life cycle, including creation, updates, escalation, and closure. **Requirements**: -...

**Helpdesk Support Engineers for Level 1 Sharepoint!!** Job Requirements: - IT helpdesk first-level & above support - Managing hotline and mailbox dedicated for Sharepoint issues - Logging of tickets for Sharepoint-related incidents into the ticketing system - Level 1 troubleshooting and support for Sharepoint-related issues (Identify the issue, register...