Senior Manager, Business Excellence
1 week ago
The Senior Manager, Business Excellence leads and oversees operational management and strategic initiatives across six centres. This role is critical in ensuring operational efficiency, service quality and alignment with the organisation's long-term goals. S/he will work closely with the Centre Heads to drive a high-performing culture, improve processes and implement best practices that support sustained growth and excellence across all six centres. This role reports to Chief, Early Intervention for Children Services. Key Responsibilities Operational Oversight & Strategic Alignment Lead the operational and strategic management of six centers in collaboration with Centre Heads. Ensure that each center operates efficiently, meets performance targets, and aligns with the organization's mission and objectives. Establish and enforce operational standards and SOPs to ensure consistency and excellence across centers. Performance Monitoring & Process Improvement Track, analyze, and report on center-level and overall operational KPIs. Identify performance gaps and implement targeted improvement initiatives. Drive continuous improvement through process optimization, resource utilization, and best practice sharing. Team Leadership & Staffing Manage and mentor a team of Centre Heads and support staff, promoting a culture of accountability and high performance. Lead manpower planning, recruitment support, and staff development strategies in coordination with HR. Ensure centers are adequately staffed and staff schedules are optimized to support service delivery. Events, Stakeholder Communication & Engagement Oversee planning and execution of center and service-wide events and engagement initiatives. Maintain effective communication with key internal and external stakeholders, including clients, partners, and vendors. Foster a culture of collaboration and responsiveness across all centers. Reporting, Budgeting & Compliance Prepare and present regular operational reports and insights to senior leadership. Oversee center budgets, financial planning, and expense management to ensure cost-effectiveness. Review and approve major purchase requests, ensuring compliance with procurement policies. Facility Management Ensure all center facilities are well-maintained, safe, and fully operational. Coordinate with maintenance teams and vendors for timely repairs, upgrades, and compliance with safety regulations. Qualifications Bachelor's Degree in any field Trained in Specialist Diploma in Early Intervention (Special Needs) and familiar with Early Intervention settings is an advantage. Other Information Minimum 8-10 years of experience in operations, with at least 3 years in leadership role. Strong analytical, strategic thinking, and decision-making skills. Proven track record in performance management, process improvement, and cross-functional team leadership. Excellent interpersonal and communication skills with the ability to influence and inspire. Proficiency in operational software, MS Office tools, and reporting systems. #J-18808-Ljbffr
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Senior Manager, Business Excellence
2 weeks ago
Singapore Thye Hua Kwan Moral Charities Full time $120,000 - $180,000 per yearCOMPANY DESCRIPTION THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission - To Serve Mankind - to help anyone who...
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Senior Manager, Business Excellence
1 week ago
Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time**COMPANY DESCRIPTION** **THK**MC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. **THK**MC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission - To Serve Mankind - to help...
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Singapore BUSINESS CHINA Full time**About Business Leaders Group** Our division engages and collaborates with Prominent Business Leaders (PBLs), Key Opinion Leaders (KOLs) and local ‘Young Business Leaders’ (YBLs) in Business China’s network. We also organise the annual ‘Advanced Leaders Programme’ (ALP) which is an apex programme targeting the next generation of business leaders...
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Senior Business Development Manager
1 week ago
Singapore IN.CORP INTERNATIONAL BUSINESS PTE. LTD. Full timeJob Summary We are looking for a dynamic and experienced Senior Business Development Manager to join our team. The ideal candidate should possess excellent communication and interpersonal skills, a strong customer service orientation, and the ability to work independently while collaborating effectively with a team. This role requires someone who can...
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Senior Executive, Business Excellence
3 days ago
Singapore Singapore Technologies Engineering Ltd Full timeJob ID: 17310 - Location: ST Engineering Hub, SG - Description: **About ST Engineering** ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives...
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Singapore American Express Full time $120,000 - $200,000 per yearInternational Card Services (ICS) is charged with the mission of "changing the world at work" by delivering unique value and service to our card members to 'have their backs' and create value, growth, and opportunity for all our stakeholders. As a key growth market, Singapore requires dedicated leadership to provide ongoing and accelerated growth by...
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Senior Manager, Strategic Planning
2 weeks ago
Singapore Singapore Business Federation Full timeAs a Senior Manager (International Business Services), you will be part of the International Business Division (IBD) of the Singapore Business Federation to help Singapore companies and SMEs Learn, Land and Localise overseas. This position supports SBF International Business Division in four key functions: (1) Research and Analysis, (2) Project Management...
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Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full timeA prominent charitable organization in Singapore seeks a Senior Manager, Business Excellence to lead operational initiatives across multiple centres. The role requires a blend of strategic oversight, team leadership, and commitment to quality service delivery. Ideal candidates will have extensive operations experience, including leadership roles, and strong...
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Senior Manager, Center Operations
1 week ago
Singapore Thye Hua Kwan Moral Charities Full timeA community service organization in Singapore is seeking a Senior Manager, Business Excellence to lead operational management across multiple centers. You will oversee performance monitoring and process improvement while managing a team of Centre Heads. The ideal candidate has a Bachelor's degree, 8-10 years in operations, and strong leadership skills. This...
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Senior Product Excellence Manager
5 days ago
Singapore ServiceNow Full timeCustomer Excellence HQ - Singapore - Flexible or Remote - June 10, 2025 - JB0060440 **Company Description**: It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology...
