Senior Associate/ Associate, Customer Support

2 days ago

Singapore DBS Bank Limited Full time

Senior Associate/ Associate, Customer Support & Market Control (Shift Rotation), DBS Digital Exchange, Global Financial Markets
Senior Associate/ Associate, Customer Support & Market Control (Shift Rotation), DBS Digital Exchange, Global Financial Markets
Senior Associate/ Associate, Customer Support & Market Control (Shift Rotation), DBS Digital Exchange, Global Financial Markets
Business Function
As an Asian leader in treasury operations, DBS Global Financial Markets (GFM) extends a broad range of capabilities ranging from trading, structuring and sales in foreign exchange, interest rates, money market, credit, equity, commodities, bonds, derivatives and securities. We are a key player in various regional markets and actively make market, structure, originate, innovate and distribute a wide range of products.
Our extensive network in Asia and our growing Asian focused franchises helps expand our product outreach and deepen product penetration. Altogether, our specialists are working across our expanding branch network to offer a full range of products and exceptional levels of services to clients investing and hedging in the global markets.
Job Purpose
Assist in the management of the market operations of the digital business to ensure compliance to defined processes and drive a positive impact to the Digital Exchange and its participants
Support the front and middle-to-back office operations of the digital exchange to ensure compliance to defined processes and drive a positive impact to the Digital Exchange, Members and Market-Makers
Drive innovation and growth by ensuring integrity of the business operations through the day-today running of the digital business
Key Accountabilities
Ensure market integrity and smooth functioning of the Digital Exchange
Highlight any abnormalities in the participants Order-Book in the Trading Platform
Initial escalation and point of contact for the onboarded Members and Market-Makers
Monitor, respond and investigate alerts (e.g. latency, connectivity, participants balances, trading limits etc)
Escalation management for any breaches / breaks
Collaborate with internal teams within the

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