Digital Business Analyst
3 days ago
Overview Are you a dedicated Business Analyst with a proven track record in supporting digital solutions, including CRM and telephony systems?We're looking for a Digital Business Analyst to join our team in Singapore and help us elevate customer service across the APAC region. Responsibilities About the role As a Digital Business Analyst, you will be the primary support for our CRM (Zendesk) and telephony system (Five9) , while also contributing to exciting upcoming digital projects. This role involves a 70/30 split between functional and technical support, working closely with a global team to engage stakeholders, gather requirements, configure systems, administer applications, troubleshoot issues, and support various projects. What You'll Do: Lead automation and process improvement initiatives to optimize digital support tools like Zendesk. Configure workflows, triggers, and macros to enhance customer journeys. Collaborate with Customer Service, Marketing, and Engineering teams to deliver scalable solutions. Analyse customer and stakeholder feedback, along with performance metrics, to identify improvement opportunities. Maintain fresh and relevant self-service content for campaigns and product launches. Conduct QA testing on new automation features or integrations (e.g., OMS, CMS). Work with global teams to ensure localization and consistency across regions. Review customer feedback and satisfaction metrics to identify areas for coaching and improvement Qualifications What You'll Bring: Minimum 3 years of experience supporting Zendesk or similar CRM technologies (e.g., Salesforce, Sprinklr). Experience with Five9or similar telephony systems. Exposure to AI and API solutions is highly regarded. A proactive problem-solver with excellent communication and collaboration skills. Zendesk certification (or willingness to obtain). Enthusiasm for exploring new technologies and contributing to innovative projects. Ability to manage multiple tasks in a high-volume, fast-paced environment. Benefits Why Foot Locker?At Foot Locker, we don't just sell sneakers—we create experiences. Join a global brand that values innovation, teamwork, and customer obsession. Be part of a fast-paced environment where your ideas make an impact. Lace Up for Your Next Career Move at Foot Locker SingaporeApply now and help us redefine digital customer service at Foot Locker#J-18808-Ljbffr
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IT Business Analyst
1 week ago
Singapore NE Digital Full timeCOMPANY DESCRIPTION NE Digital is the digital, data and technology organization that serve as a center of excellence to drive digital transformation for our group of NTUC Social Enterprises to meet the critical social needs of Singapore's community. Delivering innovative products and solutions, we empower our people to lead a better and meaningful life...
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Digital Transformation Analyst
7 days ago
Singapore VERTIS DIGITAL PTE. LTD. Full timeA leading digital solutions company in Singapore is seeking an experienced Business Analyst to bridge business needs with technical solutions. You will work closely with stakeholders to gather requirements and ensure successful delivery of digital solutions. The ideal candidate has strong analytical and communication skills, and a background in IT or digital...
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Business Analyst
7 days ago
Singapore VERTIS DIGITAL PTE. LTD. Full timeAbout Us Innovate. Create. Elevate. At Vertis, we are on a mission to constantly innovate and create exceptional digital solutions. Our goal is to elevate our clients' brands and the experiences they deliver to their customers through the power of technology-driven creativity. Our people are the catalyst, empowering our clients to successfully transform...
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Digital Business Analyst
2 weeks ago
Singapore Assurity Trusted Solutions Full timeAssurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a...
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Business Analyst
5 days ago
Singapore Digital Biz Solutions Full timeAbout the Company: Dbiz is a high-performing product and engineering company that partners with organizations to build out digital solutions using the right technology at the right time. We pride ourselves on our innovative use of technology in various ways. Role Summary: We are looking for an experienced IT System/Business Analyst to join our team for an...
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Business Analyst
2 weeks ago
Singapore Digital Biz Solutions Full time $75,000 - $120,000 per yearAbout the Company: Dbiz is a high-performing product and engineering company that partners with organizations to build out digital solutions using the right technology at the right time. We pride ourselves on our innovative use of technology in various ways. Role Summary: We are looking for an experienced IT System/Business Analyst to join our team for an...
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Digital Business Analyst
6 days ago
Singapore WSH EXPERTS PTE LTD Full time**Job Description & Requirements** **Responsibilities** - To analyse the requirements surfaced by Business Owner and determine how it would be able to fit the product roadmap and project schedule. - The Analyst would also need to analyse Industry trends and work closely with Business Owner to develop use cases, end-to-end business operations flow and...
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Junior Business Analyst
1 week ago
Singapore Vertis Digital Full time $50,000 - $80,000 per yearAbout UsInnovate. Create. Elevate.At Vertis, we are on a mission to constantly innovate and create exceptional digital solutions. Our goal is to elevate our clients brands and the experiences they deliver to their customers through the power of technology-driven creativity. Our people are the catalyst, empowering our clients to successfully transform their...
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Business Analyst
10 hours ago
Singapore AVN DIGITAL PTE. LTD. Full timeAVN-Digital is an expert in providing technology enabled business solutions and services. Since inception, AVN-Digital has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable...
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Business Analyst
2 weeks ago
Singapore Vertis Digital Full timeAbout Us Innovate. Create. Elevate. At Vertis, we are on a mission to constantly innovate and create exceptional digital solutions. Our goal is to elevate our clients brands and the experiences they deliver to their customers through the power of technology-driven creativity. Our people are the catalyst, empowering our clients to successfully transform their...
