Customer Service/Call Centre Officer

2 weeks ago


Singapore EM Services Pte Ltd Full time

Overview

Join to apply for the Customer Service/Call Centre Officer role at EM Services Pte Ltd .

Responsibilities

  • Handles calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on relevant products and services
  • Respond to customers' queries and concerns with the aim of achieving first call resolution satisfactorily
  • Depending on the projects assigned, candidates may be required to perform cross selling and upselling of products and services to existing customers and prospects

Requirements

  • Able to communicate fluently In English and at least one other language to attend to non-English speaking customers
  • Prior experience in Call Centre environment is preferred
  • Candidates with prior customer service in other businesses and operations may be considered as well
  • Possesses a customer service mind set and is able to empathise with customers and quickly grasp the issues they are facing

Working Days

  • Prefer candidates who are open to rotating shift work (Daily shift allowance is payable)

Seniority level

  • Entry level

Employment type

  • Full-time

Job function

  • Other

Industries

  • Facilities Services
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