Level 2 Engineer

12 hours ago


Singapore THALES SOLUTIONS ASIA PTE. LTD. Full time

KEY ACTIVITIES AND RESPONSIBILITIES As a Level 2 Engineer, you are accountable for: Operational Support Lead and coordinate level 2 support operations for mission-critical applications and infrastructure Provide troubleshooting and diagnostics for incidents escalated from level 1 Ensure adherence to SLA, system availability Incident & Problem Management Act as incident manager for P1/P2 issues Coordinate resolution and communications Perform root cause analysis and recommend permanent fixes Escalate unresolved issues that required software coding to Level 3 or engineering teams Change Management Perform operational impact assessment Part of the CAB to review and approve change Pre-Change Preparation such as review Change Request and Release Plan Supervise post-change production verification Documentation update and knowledge


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