Level 2 Engineer

2 days ago

Singapore NEW TONE CONSULTING PTE. LTD. Full time

**Summary**:
**Requirements**:

- Provide Level 2 support operations for mission-critical systems and infrastructure.
- Troubleshoot and diagnose incidents escalated from Level 1 support.
- Ensure adherence to SLAs and system availability.
- Manage P1/P2 incidents within SLA, perform post-incident reviews, and recommend fixes.
- Conduct operational impact assessments and present changes to the Change Advisory Board.
- Perform patch management, including readiness, stakeholder coordination, and post-patch validation.
- Maintain operational and configuration documentation, including SOPs, incident response checklists, and knowledge base articles.
- Ensure environment consistency across DEV, IVVQ, ISO-PROD, UAT, and PROD.
- Conduct operational readiness testing and post-change verification.

**Qualifications**:

- Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field.
- At least 5 years of experience in Level 2 support for mission-critical 24x7 production environments, preferably in the public sector.
- At least 2 years in a team lead or supervisory role, coordinating tasks and mentoring junior engineers.
- Proven experience handling P1/P2 incidents and managing post-incident reviews.
- **_Certification _**_in Red Hat Enterprise Linux or Kubernetes _**is a plus.
- Strong knowledge of **_RHEL _**and **_Windows Server _**, **_networking fundamentals _**, middleware, and infrastructure (Nginx, **_Kubernetes _**, **_Docker _**, Spring Boot).
- Experience with message queues (IBM MQ, Kafka), programming languages (Java, C#, Golang), and databases (SQL Server, PostgreSQL).
- Familiarity with ITIL/ITSM processes, security awareness, and DR/HA concepts.
- Strong technical, leadership, communication, and collaboration skills.
- Ability to maintain composure under pressure, attention to detail, and a continuous learning mindset.
- Eligibility to obtain G50 security clearance;

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