Head of Customer Success
1 day ago
Overview The Senior Manager, Customer Success - Japan will lead and manage HubSpot's Japanese-speaking Upmarket and Scaled teams while driving strategic customer success initiatives across the JAPAC region. This role requires exceptional leadership, deep customer success expertise, and native-level Japanese fluency to ensure world-class support and strategic guidance for Japanese customers. The position reports to the Director, Upmarket Customer Success in JAPAC (based in Sydney) and operates as a leader of leaders. This senior leadership role focuses on building and scaling high-performing teams, navigating complex customer relationships in the Japanese market, and driving strategic initiatives that impact customer outcomes and business growth. It provides strategic oversight, team leadership, and operational excellence for HubSpot's most important Japanese customer relationships. What You'll Do Lead, mentor, and develop a team of managers and some individual contributors across Upmarket and Scaled functions. Build and scale teams to support a growing Japanese customer base and evolving business needs. Establish performance metrics, goals, and development plans for team members. Foster a culture of customer obsession and continuous improvement within the Japanese CS teams. Oversee customer success strategies for Japanese enterprise and mid-market accounts. Drive customer retention, expansion, and advocacy initiatives across the Japanese market, owning and managing revenue for the team in Japan. Analyze customer health metrics and develop action plans to improve customer outcomes. Partner with Japanese customers on strategic initiatives and business transformation projects. Work closely with Sales, Marketing, Support and Product teams to ensure a seamless customer experience. Collaborate with global Customer Success leadership on best practices and strategic initiatives. Partner with JAPAC leadership on regional growth strategies and market expansion. Coordinate with Product and Engineering teams on Japanese market requirements and feedback. Develop and refine processes for customer success operations in the Japanese market. Analyze team performance metrics and drive continuous improvement initiatives. Implement scalable solutions for onboarding, adoption, and expansion of customers. Support pricing and packaging decisions specific to the Japanese market. Qualifications & Experience 7+ years of experience in customer success,
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Head Of Customer Success
7 days ago
Singapore Rubick Full timeOverview Rubick.ai is one of the fastest-growing eCommerce enablement platforms. We specialise in Product Discovery, Search, and Market Intelligence for marketplaces, brands, and sellers. We offer an end-to-end full-stack Product Information, Cataloging, and Marketing platform as a solution for eCommerce. Rubick has catalogued over 5M SKUs for 200+ leading...
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Head Of Customer Success
3 days ago
Singapore Rubick Full timeOverview Rubick.ai is one of the fastest-growing eCommerce enablement platforms. We specialise in Product Discovery, Search, and Market Intelligence for marketplaces, brands, and sellers. We offer an end-to-end full-stack Product Information, Cataloging, and Marketing platform as a solution for eCommerce. Rubick has catalogued over 5M SKUs for 200+ leading...
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Head of Customer Success
1 day ago
Singapore ASIA GULF CLOUD PTE. LTD. Full timeOVERVIEW The Head of Customer Success will be a foundational leader, responsible for defining, building, and executing the end-to-end customer success strategy from the ground up. This highly entrepreneurial role requires extensive hands-on experience in process design, system implementation, and team leadership, with a strong focus on delivering a seamless,...
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Head of Customer Success
3 days ago
Singapore ASIA GULF CLOUD PTE. LTD. Full timeOverview The Head of Customer Success will be a foundational leader, responsible for defining, building, and executing the end-to-end customer success strategy from the ground up. This highly entrepreneurial role requires extensive hands-on experience in process design, system implementation, and team leadership, with a strong focus on delivering a seamless,...
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Head of Customer Success, Asia
1 week ago
Singapore LSEG (London Stock Exchange Group) Full timeAs the Head of Customer Success for Asia (APAC), you will be responsible for ensuring the success and satisfaction of our clients in the region to deliver revenue retention. You will leverage your passion for the industry, innovation, and customer centricity to lead Customer Success Directors and their teams to deliver an exceptional customer experience....
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Head of Customer Success
6 days ago
Singapore ASIA GULF CLOUD PTE. LTD. Full time $150,000 - $200,000 per yearOVERVIEWThe Head of Customer Success will be a foundational leader, responsible for defining, building, and executing the end-to-end customer success strategy from the ground up. This highly entrepreneurial role requires extensive hands-on experience in process design, system implementation, and team leadership, with a strong focus on delivering a seamless,...
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Customer Success Executive
1 week ago
Singapore 2ND BRAIN PTE. LTD. Full timeAs a Customer Success Executive, you will play a critical role in the post-sales journey of SME clients. This position is focused on sales fulfillment and customer lifecycle coordination. You will support the sales team in contract preparation, execution, and onboarding coordination, and continue as the main liaison during service delivery to ensure client...
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Head of Customer Success
3 days ago
Singapore SAP Full timeHead of Customer Success – Supply Chain (APAC)We help the world run better. At SAP, we keep it simple: you bring your best to us, and we\'ll bring out the best in you. We\'re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what\'s next. The work is challenging – but it matters. You\'ll find a...
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Head of Customer Success
1 week ago
Singapore HubSpot Full timeThe Senior Manager, Customer Success - Japan will be responsible for leading and managing HubSpot's Japanese-speaking Upmarket and Scaled teams while driving strategic customer success initiatives across the JAPAC region. This role requires exceptional leadership skills, deep customer success expertise, and native-level Japanese fluency to ensure our...
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Customer Success Manager
7 days ago
Singapore LSEG Full timeJoin to apply for the Customer Success Manager role at LSEG Join to apply for the Customer Success Manager role at LSEG Get AI-powered advice on this job and more exclusive features. This role is comprised of relationship management, client education and deep expertise of trading and application workflows. You will lead a portfolio of accounts, with...
