Treatment Coordinator

12 hours ago

Singapore PROJECT SEARCH PTE. LTD. Full time
Treatment Coordinator Job Description
Project Search is seeking a Treatment Coordinator to serve as a patient concierge and advocate. This role is crucial for ensuring a seamless and enjoyable experience for patients. The ideal candidate will be a liaison for patients, particularly when communicating with them and authorized third parties about their treatment.
Key Responsibilities
The Treatment Coordinator's main responsibilities include working with dentists and hygienists to manage comprehensive treatment planning, patient education, financial planning, and scheduling. This is a customer service-focused position that requires a basic knowledge of dentistry.
The successful candidate will be present during all open clinic hours to service patients, coordinate with providers, and oversee the daily schedule.
Duties
New and Existing Patients
The Treatment Coordinator will:
- Be present and available in the clinic during all open hours.
- Handle all new patient calls.
- Greet every patient and answer any questions they have about their treatment.
- Schedule additional time with anxious patients before their appointment with the dentist.
- Prepare and present comprehensive treatment plans to patients in coordination with dental assistants.
- Contact patients one to two days after treatment to check on them and answer questions.
- Respond to all patient treatment and financial inquiries within 24 hours.
- Draft patient treatment letters, including referral letters and insurance treatment letters.
- Assist patients with insurance claims.
- Manage, coordinate, and schedule patient referrals, following up with referring doctors as needed.
Scheduling
Scheduling is a critical part of this role. The Treatment Coordinator should always be aware of the schedule, including upcoming daily and weekly appointments, and identify areas that need to be filled.
- The Treatment Coordinator will review the clinic's complete schedule on a weekly and daily basis to maximize provider time.
- They will manage the recall system to catalogue outstanding treatment and contact patients who are overdue for hygiene recalls.
- The coordinator will also use the "short list" to contact patients with outstanding treatment to fill the schedule on short notice.

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