Manager/Senior Manager, Information Technology

Overview We are looking for an IT Manager/Senior Manager to join the team. The IT Manager/Senior Manager will oversee the day-to-day operations of our IT department and ensure the smooth functioning of our technology infrastructure. This role requires a strategic thinker with strong leadership and communication skills, capable of managing a talented team to deliver high-quality IT services. The ideal candidate will have a proven track record in IT management, project management, and team leadership, with expertise in End User Computing, IT infrastructure, Cloud-based/SaaS solutions, Office 365, Internet access, and Firewalls. Responsibilities Team Management: Lead and motivate a team, fostering a collaborative work environment. Provide coaching and mentorship for team members. Conduct regular performance reviews and set clear objectives for the team. Strategic Planning: Develop and implement the IT strategy aligned with the overall business objectives. Identify and recommend technology solutions, including End User Computing, Cloud-based/SaaS solutions, and Office 365, that support organizational growth and efficiency. Stay abreast of industry trends and emerging technologies to ensure the company remains competitive. Information and Data Security: Serve as the primary contact for information security compliance and data protection policies. Collaborate with the external Virtual Chief Information Security Officer (vCISO) service to secure and protect the company’s data. Ensure compliance with the Personal Data Protection Act (PDPA). Facilitate ongoing training for staff in data protection and cybersecurity. Infrastructure Management: Oversee the maintenance and optimization of the company’s IT infrastructure, including servers, networking equipment, and end-user devices. Manage and enhance network security measures, including firewalls, to safeguard company data and systems. Ensure the availability and reliability of IT systems to meet business needs. Cloud-Based/SaaS Solutions: Evaluate, implement, and manage cloud-based and SaaS solutions to enhance business processes and scalability. Work with cross-functional teams to migrate and optimize applications and services in the cloud. Office 365 and Internet Access: Manage and optimize Office 365 services, ensuring seamless collaboration and productivity. Oversee Internet access and other security measures to protect sensitive data and ensure compliance. Project Management: Plan, execute, and oversee IT projects from conception to completion, including those related to cloud migrations and infrastructure upgrades. Collaborate with cross-functional teams to define project scope, objectives, and deliverables. Monitor project timelines, budgets, and resources to ensure successful delivery. Vendor Management: Evaluate and manage relationships with external vendors and service providers, particularly those related to cloud services and security solutions. Negotiate contracts and agreements to ensure cost-effective and high-quality services. Stay informed about market trends and recommend changes to vendor partnerships as needed. Skills and Competencies Leadership: Proven experience in leading and managing teams. Strong interpersonal and communication skills. Technical Proficiency: In-depth knowledge of IT systems, networks, and infrastructure. Familiarity with various technologies, including cloud-based/SaaS solutions, Office 365, and firewalls. Project Management: Demonstrated ability to manage multiple projects simultaneously. Experience with project management tools and methodologies. Problem Solving: Analytical mindset with the ability to troubleshoot and resolve complex technical issues. Proactive problem-solving skills to address potential challenges before they escalate. Strategic Thinking: Ability to align IT strategies with overall business objectives. Forward-thinking approach to technology planning and implementation. Job Requirements Bachelor’s degree in Information Technology, Computer Science, or a related field. Minimal 4 years of experience in IT management. Minimal 5 years of experience in team leadership. Relevant industry certifications (e.g., PMP, ITIL) are a plus. #J-18808-Ljbffr