Education Manager

22 hours ago

Singapore Candela Education Full time
About the role: Candela is building a new standard in private education - delivering premium support to families and students across the globe. As Education Manager, you'll serve as the primary academic advisor and single point of contact for a portfolio of highly ambitious families. You'll partner closely with the Operations Director to deliver a seamless, white-glove experience. You'll drive client success by designing tailored student pathways and coordinating smooth, high-quality service delivery.
This is a high-trust, high-impact role that combines elite academic strategy with a focus on building long-term relationships and earning trust in high-value, premium service engagements.
Key Responsibilities:
  • Academic Advisory & Strategy
    • Serve as the lead advisor for Candela Education's families
    • Understand and anticipate client goals - even when they're not clearly stated
    • Design roadmaps covering academics, enrichment, extracurriculars, personal development, and school / university admissions
    • Recommend additional services or support based on evolving needs and goals
  • Client Engagement & Relationship Management
    • Act as the single point of contact for each family, offering polished and responsive communication
    • Build long-term trust and rapport with both parents and students, deliver high-touch support and maintain exceptional service standards
    • Ensure service journeys remain aligned with family expectations and aspirations
    • Liaise with tutors and schools to monitor progress and adapt plans
    • Guide families through key milestones (GCSEs, A-Levels, IB, UCAS/US applications)
    • Offer clear, timely, and proactive academic guidance across all matters
    • Identify opportunities to deepen client engagement or extend services where appropriate
  • Delivery Oversight & Communication
    • Translate client objectives into clear briefs for tutors, mentors, or advisors
    • Coordinate delivery timelines and ensure contributors meet quality and deadline expectations
    • Maintain accurate service tracking and smooth service delivery
Requirements
Required Skills & Experience:
Non-negotiables:
  • Fluent, polished English. Native-level speaking and writing with excellent communication and professionalism
  • Academic Excellence. Candidates must hold a good degree from a leading UK or US university, with preference given to those from top-ranked institutions
  • Client ownership. You must be able to manage your own client portfolio and take full ownership of client success from Day 1 (We will provide training and onboarding on the education side, Candela's education systems and tools)
  • Emotionally intelligent, highly organised, and client-centric
  • Comfortable leading conversations with high-trust families and coordinating service execution independently
  • Prior experience in any high-touch, high-accountability client-facing role
  • Strong organisational skills; able to juggle multiple time zones, calendars and tight deadlines
  • Advanced Excel/Sheets and CRM proficiency (TutorCruncher a plus)
  • Service-obsessed problem solver, handle client disputes quickly and diplomatically, restoring service and documenting lessons learned
  • Fluency in Mandarin (spoken, read and written) is a strong plus
Ideal Candidate Profile:
  • Client-focused: You anticipate client needs, build trust naturally, and know how to make clients feel understood and supported
  • Academically grounded: You understand the demands of elite schooling and international university admissions
  • Service-minded: You take pride in building trust, solving problems, and delivering thoughtful support to help families navigate complex educational journeys
  • Operationally sharp: You coordinate stakeholders clearly and keep multi-step projects on track, juggling multiple calendars, records without errors
  • Structured & responsive: You manage your own time, keep clean records, and communicate clearly under pressure
  • Growth-oriented: You're motivated by the opportunity to grow your role, earnings, and impact as the business scales
  • Impact-driven: You take pride in seeing clients succeed — and being part of the system that gets them there
Benefits
Why Candela
  • Work with exceptional families and students around the world
  • Geographic flexibility and travel opportunities
  • Operate with real autonomy, velocity and ownership
  • Share in the company's success. You'll see the direct impact of your work and be compensated in proportion to the results you deliver - not just your time. This role suits someone who wants meaningful performance upside and direct accountability
Compensation
Competitive base salary supplemented by a substantial performance bonus.
The compensation model is weighted heavily toward results - ideal for candidates confident in delivering strong outcomes and client satisfaction.
Total earnings up to £60,000+, based on delivery and results. #J-18808-Ljbffr

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