Engagement Specialist

3 days ago

Singapore Liven PTY Ltd Full time

Join the revolution in hospitality techLiven is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD) annually. At Liven , our platform is built to help hospitality businesses save more and work smarter by seamlessly integrating every aspect of their operations — from ordering and payments to back-of-house management . Driven by a deep passion for the hospitality industry, we continuously innovate to elevate the experience for both venues and their guests. Our solutions are powered by AI-enriched insights and automated workflows , enabling smarter decision-making and smoother operations at scale. We're proud to be an AI-first organisation . By automating repetitive tasks, we free up space for our teams — and our customers — to focus on what truly matters: solving complex problems, delighting guests, and driving meaningful growth. Key Milestones: Global Reach: Headquartered across major cities including Melbourne, Brisbane, Sydney, Singapore, Bali, Jakarta, New York, and India. If you're someone who thrives on creativity, bold thinking, and using technology to make things better, faster, and smarter — you'll feel right at home here. About the role As an Engagement Specialist at Liven, you'll be the go-to advisor for our hospitality clients across Indonesia, Singapore, and Australia . Your mission is to drive client success by helping venues unlock the full value of the Liven platform—from campaign activation and loyalty strategy to usage insights and performance reviews. You'll be working closely with restaurant operators and venue teams to create lasting impact through smart engagement strategies and proactive support. What you'll do Build strong, proactive relationships with clients to maximise usage of key platform features (campaigns, loyalty, offers, etc.)Identify at-risk clients early, uncover challenges, and deliver targeted solutions to retain and grow partnerships Provide regular performance reviews with tailored insights to drive better business outcomes Collaborate with internal teams (Product, Support, Marketing) to resolve issues and represent client feedback Guide clients through best practices to ensure they're confident and effective in using the Liven platform Monitor client

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