Learning Experience Manager

Roles & Responsibilities Job Type: Mid-level Individual Contributor Job Function: Program Management and Curriculum Development Academic Qualification: Graduate Diploma and above Location: Johor Bahru only (candidates from other cities must be willing to relocate in 6 months) Mode: Hybrid (Twice a week to SG and ocassional trip to KL) Reports to: General Manager (SG & MY) We are looking for an Learning Experience Manager to be based in JB (2 work in office days a week in Singapore). This role is equivalent to similar roles such as Instructional Designer or Curriculum Development Manager or Education Producer. 2 days work in office (Woodlands) and 3 days WFH. Role starts in Jan/Feb 2026. Responsibilities Co-design our training programs and modules with our lead and guest instructors who are industry practitioners Work with the operations team to improve overall program quality that meets the pre-program, program and post-program service delivery standards, business and customer success metrics. Stakeholder management (Client & Instructor) primarily for our SCTP courses with Singapore Institute of Technology and Gen AI enterprise and public trainings Observing lectures and taking notes and feedback for our instructional quality improvement Apply critical, conceptual and systems thinking to improve the program delivery and logistics Clean up prepared lesson materials and ensure consistency in learning and assessment standards Collate and analyse feedback and reactions from the participants on presentations/workshops to highlight areas for improvement. Side Responsibilities (Depending on candidate background) Teaching assistant support on certain modules and our design thinking or Gen AI workshops Pre-sales support as a learning experience consultant on enterprise projects Deployed to support Gen AI and technology consulting projects as a backend support Employee skills mapping and analysis Recruiting and building our local instructor network in Singapore and Malaysia Preferred Skills and Qualifications A minimum of 3 years of full-time working experience in relevant fields e.g. business analysis, program management or project management Past experience in project, event or program management Past experience managing Singapore or European/American stakeholders Excellent written and communication skills Worked as an instructional designer in an adult training firm or higher learning institute Adaptability and problem solving skills Knowledge and interest in Business Analysis, Product Management and/or Gen AI Independent and curious problem solver Higher education qualification in teaching, education management and/or learning Insurance and Benefits WFH budget (one-time) Insurance and Medical monthly allowance Annual Mental Health Subsidy for Therapy and Coaching (or Dental) Annual learning and self-development subsidy Quarterly Team Day offsite retreat Free UX Design Course (2-Day Intensive) and any short courses by CuriousCore Free access to LinkedIn Learning and Udemy courses that are beneficial to your duties. Hybrid work arrangement 14 days paid annual leave 4 days paid self-care leave a year Discretionary 13th month annual bonus + performance bonus (0.5 month to 1.2 month) A company work laptop will also be provided for your use All expense paid travel opportunities to JB (or KL) for work project stints Competencies to be acquired: Project management and client success skills, through the lens of an education/training company that serves adult learners and enterprises in Malaysia (e.g. AIA) and Singapore (e.g. NTUC FairPrice Group). Curriculum Design and Development Program Management Learning Experience Evaluation Stakeholder Management Data Collection, Preparation and Analysis Learn to be an effective executive and team player through performance management frameworks like Agile principles. We constantly strive to be a high-performing team that puts our people and customers first. * Note: Please share your favourite book in your application. Mid-career professionals with less than 6 months employment gap are welcome. Tell employers what skills you have CoachingHigher EducationDesignerCurriculum DesignQuality AssuranceQuality ImprovementAgileCustomer SuccessProgram ManagementProject ManagementDesign ThinkingCurriculum DevelopmentStakeholder ManagementUXFacilitationPerformance ManagementService Delivery