Senior Manager, Business Continuity and Incident Management

5 hours ago

Singapore HSBC Full time

Some careers grow faster than others. If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition. Senior Manager, Business Continuity and Incident Management In this role you will Business Continuity Provide expert assistance and support to local Businesses, Functions and branches as they fulfil their analysis, planning and exercise obligations Support the effective function of the Business Resilience Steering Group (quarterly Resilience Management and Governance forum) by providing BCIM content, leadership, stakeholder engagement and management Major Incident Management Ensure the mandated Major Incident Management (MIM) controls are in place and so enable an effective market Major Incident Group (MIG) response capability (including the preparation and facilitation of MIG member training and exercises) Perform threat monitoring and provide timely escalation and updates to MIG Chair, regional BCIM team and stakeholders Assist the MIG Chair on local MIG invocation. Facilitate the MIG invocation process and assist the Chair in the management of the meetings Operational Resilience Support the Important Business Service Owners (BSOs) by providing subject matter expertise and training on Business Continuity aspects within the Operational Resilience Program and ongoing support throughout the annual lifecycles. Provide SME guidance for the documentation of the IBS level BIAs / BCPs and Incident Management escalation structures through workshops. Regulatory Ensure compliance with applicable, local regulation and HSBC guidelines, making sure to employ the higher standard of controls Customers / Stakeholders Maintain relationships with regulators and industry bodies to enable an effective overview of current and/or future threats Operational Effectiveness & Control Understand the operational risks inherent in the business, taking

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