Accor Hotels | Retail Associate

4 weeks ago

Singapore Accor Hotels Full time

Company Description
Job Description
The position is responsible for Purchase Order creation, reports, liaising with external suppliers and internal departments to ensure a seamless process of stock to store after the order is placed. Assisting on the retail shop floor is part of the job scope.
Primary Responsibilities
Focuses on the Guest Retail Experience:
Uses guest names whenever possible.
Adjusts service to suit guests’ requests, personalizes interactions to meet guests’ needs.
Uses a Heartist approach – make the guest Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
Looks for ways to upsell and adds value to enhance guests’ satisfaction.
Works as Part of the Retail Team:
Ensures accuracy in cashiering duties.
Ensures stocks are fully replenished on retail shelves.
Operates P.O.S machine and handles cash efficiently in local and foreign currency.
Maintains inventory items of the boutique.
Provides guest product knowledge and assists guests with the selection of gifts and souvenirs.
Manages and communicates merchandise opportunities to the Retail Manager.
Participates and assists with monthly inventory stock take activities.
Involvement of Wider Job Functions and Relationship:
Participates in execution and maintenance of all Visual Guidelines as well as guaranteeing the visual presentation of the boutique meets all set Raffles standards.
Participates in training activities to improve knowledge and skills.
Maintains levels of confidentiality and discretion for colleagues and guests.
Maintains collaborative working relationships with colleagues and supervisors/managers.
Merchandising Functions:
Ensures order confirmation and invoices from suppliers are accurate.
Creates and uploads purchase orders to facilitate the receiving process.
Works on retail prices with the manager and ensures prices are aligned.
Follows up and keeps track with suppliers to ensure timely deliveries.
Follows up with suppliers and liaises with stores when issues arise.
Arranges stocks to stores.
Weekly stock replenishment for stores.
Monitors stock level of key items and follows up with re-orders when necessary.
Prepares weekly and monthly sell-through reports.
Ensures stocks are available in online channels.
Qualifications
Candidate Profile
Knowledge and Experience:
Minimum ‘N’ Level or Certificate in hospitality or related field.
Minimum of 1 year of relevant experience in the retail industry.
Proficient in Microsoft Excel and Office.
Sense of urgency, flexibility, and ability to multitask.
Willingness to learn.
Good communication and interpersonal skills.
Interpersonal skills well developed with guests, employees, and management.
Ability to work independently, effectively, reliably, and self-directed.
Good presentation and influencing skills.
Multicultural awareness and able to work with people from diverse cultures.
Flexible and able to embrace and respond to change effectively.
Has good initiative in a dynamic environment.
Self-motivated and energetic, confidently able to give suggestions and resolve problems.
Communication skills in English, both spoken and written.
Supporting operations is a must.
Additional Information
Benefits of Joining Raffles Hotel Singapore:
5-day Work Week.
Duty Meals are provided.
Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
Medical and Wellness Benefit.
Comprehensive Insurance Coverage.
Local/Overseas Career Development & Growth Opportunities.
Holistic Learning and Development Opportunities.
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