People Profilers | SEnior Operations Executive

1 week ago


Singapore People Profilers Full time

Senior Operations Executive (Home Medical)
Job Description:
Oversees the Home Medical (HM) service operations to optimize utilization and care outcomes, including:
Coordinate recruitment process for new Doctors, oversee routine contractual review and evaluation process.
Manage home medical daily schedule, lab test ordering, receipt management.
Administer scheduling software system for HM.
Manage feedback and complaints relating to HM.
Plan, monitor and analyze Doctors' schedule and utilization. Forecast future demand for home medical services.
Process Doctors' fee payment.
Perform timely and proper record keeping of doctors' personal documents for e.g. SMC practicing cert, BCLS and Medical malpractice insurance.
Manage on-boarding process for new Doctors.
Lead Home Medical Operations Team and ensure proper coverage in their absence.
Oversee and plan schedule and engagement of Medical Advisor for multi-disciplinary reviews, home visit audits and meetings.
Organise and manage Continuing Professional Events (CPE), for e.g. coordination with speakers, publicity, attendance, online meeting platform, feedback.
Coordinate and manage secretariat/research support development of Care Pathways, including managing of conferences, events, etc.
Manage contracts relating to home care services e.g. Service Level Agreement, Memorandum of Understanding.
Manage accreditation and licensing requirements by AIC/MOH for operation of home medical services, e.g. Healthcare Services Act (HCSA) licensing, accreditation under the Medisave scheme.
Provide administrative support for centre-based services.
Oversee severe disability assessment work process.
Support TeleHealth work processes.
Any other tasks assigned by the said reporting officer.
Qualifications
Degree in business administration, Biomedical Science or healthcare-related domain. Experience in operations project management or healthcare setting is helpful.
Excellent interpersonal and communications skills.
Analytical thinking skills and able to deliver outcomes in a timely manner.
Ability to take initiative, manage stakeholders, multi-task and work independently in a fast-paced environment.
Job ID: QY9856W5
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
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