Global product information manager

5 days ago

Singapore Williams-Sonoma, Inc. Full time

JOB PURPOSE:
The Product Information (PI) Manager is responsible for leading and managing the PI team to optimize accurate product information consolidation from vendors across multiple regions, as well as streamlining the end-to-end PI gathering process for all stakeholders. The PI Manager is also responsible for supporting the Global Merchandising teams with their product SKU setup in multiple systems, ensuring consistency and accuracy through timely updates. This role focuses on operational excellence, cross-functional alignment, and continuous improvement to meet organizational goals. The ideal candidate will bring extensive experience in merchandise operations, exceptional leadership skills, and a proven ability to manage complex workflows that require collaboration with internal and external partners.
JOB RESPONSIBILITIES & DUTIES:
Lead the team to ensure accurate, efficient, and timely SKU creation and SKU maintenance, as well as proactively address region-specific challenges and requirements.
Develop long-term strategies and best practices to enhance operations and drive organizational success.
Ensure SKU data accuracy across systems and proactively address discrepancies to maintain data integrity.
Partner with cross-functional teams to resolve SKU-related issues and ensure process alignment.
Standardize product information templates and streamline PI gathering, sharing, and maintenance.
Act as the primary point of contact for Global, US, WSGO, and vendor teams on SKU and product related inquiries.
Build, lead, and mentor the PI team, focusing on employee development and engagement.
Delegate tasks effectively, set performance goals, and monitor team productivity to ensure targets are met.
Evaluate and integrate tools and technologies to optimize SKU and PI management processes.
Maintain comprehensive documentation for processes, guidelines, and system updates to ensure consistency and transparency.
Track and manage KPI targets, monitor team progress and performance, as well as providing actionable improvement plans and reports to senior leadership.
Ensure compliance with company policies, standards, and industry best practices in all merchandise operations activities.
JOB HOLDER’S COMPETENCIES & EXPERIENCE:
Bachelor’s degree in business administration, supply chain, information technology, operations management, or a related field.
Minimum of 6–8 years of experience in merchandise operations, project management, system management, or a related field.
At least 3–4 years in a leadership role, managing teams and driving operational initiatives.
Strong leadership and organizational skills and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
Proven track record in process improvement, operational optimization, and implementing best practices.
Experience working in cross-functional environments and collaborating with teams such as sourcing, finance, IT, and supply chain.
Previous experience in merchandise operations, inventory management, or a related role is highly desirable.
Analytical mindset with the ability to leverage data for decision-making and process improvements.
Detail-oriented, proactive, and solution-focused, with a strong commitment to operational excellence.
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