customer success manager

6 days ago

Singapore ANTLABS PTE. LTD. Full time
We are seeking a dedicated and results-driven Customer Success Manager to join our team. This role focuses on customer satisfaction and service fulfilment, ensuring that our customers achieve their desired outcomes while using our products and services. The ideal candidate will have excellent communication skills, a passion for helping others, and a knack for problem-solving.
Key Responsibilities
  • Serve as the principal point of contact for product/service adoption, consumption, and renewal, while building and maintaining strong customer relationships.
  • Guide new customers through the onboarding process, ensuring a smooth transition and immediate value realization.
  • Proactively engage with customers to understand their business needs and requirements, ensuring they receive maximum benefits from our products and solutions, addressing and preventing any potential issues.
  • Gather and analyse customer feedback to improve product and service offerings as well as service delivery.
  • Work closely with support team to efficiently resolve customer issues.
  • Monitor customer health metrics and develop strategies to improve customer satisfaction and retention.
  • Identify opportunities to expand customer accounts through upselling and cross-selling additional products and services.
  • Prepare and submit comprehensive monthly/quarterly service reports detailing service requests, activities, and ensuring Service Level Performance meets expected criteria.
Requirements
  • Minimum of 5 years in Customer Success,

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