Area manager

16 hours ago

Singapore Polar Puffs & Cakes Pte Ltd Full time

The Area Manager oversees the operations of a group of stores in a given area/district (between 8 to 12 outlets). He/she is responsible for developing business opportunities, managing the area's operational and service excellence plans. In addition, he/she oversees the order fulfilment processes for customers to ensure seamless customer experience across all channels. He/she is also responsible for driving the organisation’s innovation and productivity aspirations across the group of stores.
He/she operates in a fast-paced environment where he/she is required to attend to operational and service excellence issues across a group of stores with varied characteristics.
He/she promotes a positive working culture across the stores and drives the achievement of sales results.
He/she is energetic, adaptable, highly-driven and sales-oriented. He/she also possesses strong people management skills and is able to engage with management and key stakeholders.
Specifically, this role exists to:Develop business opportunitiesAnalyse new market trends, business opportunities and market segments in global and local landscape
Facilitate implementation of organisation strategies
Operationalise and manage governance, risk and compliance within area/district
Drive sales performance within area/district
Research and analyse business opportunities
Responsible for operations and profit of the stores
Mentor, coach and direct the store in-charge to maximize long-term sales profit
Responsible for all P&L controllable
Investigate any cash variance and take steps to identify the causes
Report to Operations Manager in the event of any suspected irregularity due to theft, fraud etc
Analyse product movement; co-ordinate inter-transfer of products between stores; review standard order as and when necessary
Review and analyse the sales, compare them, find the reason for increase or decrease and write a report with an action plan on how to improve
Recommend sales improvement strategies to Operations Manager
Assist Operations Manager on year end budgeting
Drive service excellenceDevelop service operations
Optimise workforce for service excellence
Manage partnerships for service excellence
Develop a service recovery framework
Manage service brand
Lead with service vision
Analyse service quality and customer satisfaction
Handle customer complaints and help to recover customer confidence
Deliver operations excellenceManage and review store operations and processes within area/district
Maintain and manage store facilities within area/district
Integrate business continuity management into retail operations
Manage crisis situations
Develop or modify systems to ensure compliance with corporate governance and social responsibilities
Lead setup of new stores
Monitor and analyse sales records
Allocate and monitor budget expenditure within area/district
Conduct crisis assessment
Review historical sales and market trends to forecast sales
Oversee the overall operation of stores under his/her charge.
Maximize manpower resources through effective staff deployment and scheduling within the sales area under his/her charge
Build and ensure compliance with all securities; workplace and food safety procedure and policies; sanitation; QSAV guidelines and all other relevant regulatory requirements
Check and coach supervisors on Marketing/Promotion and Display Merchandising for individual stores
Prepare for the operation of new store after project handover
Investigate reasons for defective products and, if necessary, alert the Operations Manager on product recall and consult him for action
File all Product Recall Reports; co-ordinate with Operations Manager to replace the recalled stocks; closely monitor customers’ reactions before and after product recall
Conduct cash-product audit at least daily on selected stores
Conduct audit checks to ensure compliance with Company’s policies and procedures (i.e. cash control, inventory, staff roster/attendance/punch card etc)
Periodically conduct store operations review with Store Supervisor to review checklists and ensure proper execution of policies and procedures
Complete the documentation of store observation in accordance with standard practice guidelines
Drive innovation and productivity aspirations
Lead and motivate team to contribute to productivity improvement and innovation
Conduct productivity diagnosis to recommend areas of improvement
Develop an action plan to implement productivity and innovation initiatives
Facilitate implementation of productivity and innovation initiatives
Evaluate potential ideas that may contribute to productivity improvement and innovation
Responsible for launched execution on new products and processes
Conduct formal “store walks” to ensure that outlet conditions, customer service and satisfaction, product quality, freshness, availability, variety, display etc are in accordance with policies and standard operating procedures
Manage teamsProvide direction and guidance to team leaders
Develop team leaders' capabilities
Promote workforce diversity
Influence team's decision making
Responsible for and ensure outlet strength, leadership and development of the team members
People development: Monitor and track performance of team members through proper appraisal review and feedback system
Responsible & ensure all staff comply with SOP
Mentor, coach and direct the store in-charge to maximize long-term profit
Improve stores operating standards and service quality
Approve staff schedules and provide the necessary information for payroll processing
Provide counselling to staff who are underperforming
Recommend staff for promotion or termination
Plan and participate in staff recruitment interviews
Manage customer order fulfilmentDefine and revise order fulfilment policies and procedures
Review customer satisfaction
Manage order processing, fulfilment and returns of customer orders
Requirements:Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma/Degree in Food & Beverage Services Management or equivalent
At least 3 years of working experience in the related field
Experience in chain outlets will be an added advantage
Candidates who do not have the academic qualifications but possess at least 5 years relevant work experience may apply
Excellent interpersonal and communication skills
Independent, pro-active, good in activities organization
Good people handling skills with a deep sense of responsibility and commitment#J-18808-Ljbffr

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