RESTAURANT MANAGER
7 days ago
Roles & Responsibilities Job Description & Requirements Position Summary: As a Restaurant Manager for our Chinese restaurant, you will be responsible for overseeing all aspects of restaurant operations, ensuring the highest level of customer satisfaction, and managing a team of staff members. This role requires a commitment to working on weekends and public holidays to maintain smooth restaurant operations during peak periods. Key Responsibilities: 1. Operational Management: · Ensure the smooth day-to-day operations of the restaurant. · Oversee staff scheduling, including weekend and public holiday shifts. · Monitor and maintain high standards of food quality, service, and cleanliness. · Manage inventory levels and order supplies as needed. 2. Customer Service: · Provide excellent customer service and ensure a positive dining experience for all guests. · Address customer feedback and concerns promptly and professionally. · Train and supervise staff to deliver outstanding service. 3. Staff Management: · Recruit, train, and develop restaurant staff, including servers, kitchen staff, and support staff. · Conduct regular performance evaluations and provide coaching and feedback. · Create and maintain a positive and motivated work environment. 4. Financial Management: · Monitor and manage restaurant expenses, including labor and food costs. · Prepare and manage budgets, financial reports, and forecasts. · Implement strategies to increase revenue and profitability. 5. Menu and Quality Control: · Collaborate with the chef to develop and update the restaurant's menu. · Ensure consistency in food quality, presentation, and portion sizes. · Conduct regular quality checks and address any issues promptly. 6. Health and Safety: · Ensure compliance with all health and safety regulations and food safety standards. · Conduct regular inspections to maintain a safe and clean dining environment. · Train staff on safety protocols. 7. Marketing and Promotion: · Develop and execute marketing strategies to attract and retain customers. · Plan and organize special events, promotions, and marketing initiatives. · Engage with the local community to build the restaurant's reputation. 8. Administrative Tasks: · Handle administrative duties, including payroll processing, record-keeping, and reporting. · Manage reservations, customer inquiries, and booking arrangements. · Maintain accurate records of sales and expenses. Qualifications: · Proven experience as a Restaurant Manager, preferably in a Chinese restaurant or a similar dining establishment. · Strong leadership and interpersonal skills. · Excellent problem-solving abilities and the ability to handle challenging situations calmly and professionally. · Familiarity with restaurant management software and financial tools. · A passion for delivering exceptional customer service. · Flexibility to work on weekends and public holidays as needed to support restaurant operations. EA License ID :18C9520 EA Registration ID :R Tell employers what skills you have CoachingBudgetsQuality ControlFood SafetyRestaurantsFinancial ManagementFood QualityInventoryExceptional Customer ServicePayrollRestaurant ManagementCustomer SatisfactionCustomer ServiceStaff ManagementScheduling
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