Outlet Manager

4 days ago

Singapore FEEDING PEOPLE RIGHT PTE. LTD. Full time

About the Role As a Outlet Manager at Grain Traders, you will be the key leader responsible for overseeing the daily operations of our restaurants. You are passionate about hospitality, thrive in a dynamic environment, and take pride in developing high-performing teams. You will ensure operational excellence while creating warm and memorable experiences for every guest.Key Responsibilities Guest Experience Greet and welcome guests warmly upon entry and thank them genuinely upon exit. Anticipate guest needs and provide accurate information (e.g., discounts, memberships, online orders). Drive customer satisfaction and repeat visits through service excellence and upselling. Outlet Operations Ensure daily opening and closing procedures are followed diligently. Handle order billing and ensure discounts are correctly applied. Check all stations are fully stocked and service-ready (cutlery, packaging, etc.). Ensure all delivery and pick-up orders are fulfilled accurately and punctually. Assist with in-store order taking and food assembly as needed. Address customer complaints and service disruptions promptly. Maintain high cleanliness and hygiene standards across the outlet. Support barista duties when required. Team Leadership Supervise and ensure the welfare of all team members. Manage staff scheduling (FT/PT) to optimize efficiency. Conduct daily briefings and delegate station duties. Communicate staffing needs to Directors when necessary. Drive team motivation, upselling, and performance. Train and mentor new hires and existing team members. Plan team celebrations such as birthdays or outings. Ensure adherence to SOPs and company policies. Administrative & Reporting Manage stock orders and maintain supplier communications. Track inventory and submit related forms and reports on time. Approve team reimbursements and submit to HQ. Collaborate with Directors on weekly/monthly outlet and team performance reports. Understand and operate POS and online ordering systems. Analyze financial reports (P&L, budgets) and explain variances. Maintain and implement checklists and SOPs. Oversee facility maintenance and submit work orders when needed. Ensure licenses and regulatory requirements are current. Uphold workplace safety and security standards. Events & Corporate Orders Support the planning and execution of special events. Ensure accurate client billing and effective communication. Promote Grain Traders' services to event clients to grow business. What You Bring to Grain Traders Passionate, hands-on leader with strong team-building abilities. Committed to delivering excellent service and guest satisfaction. Excellent interpersonal and problem-solving skills. Detail-oriented, proactive, and well-organized. Comfortable working in a fast-paced, dynamic environment. Proficient in Google Workspace and Microsoft Office tools. Strong understanding of F&B operations, POS, and reporting systems. A role model who embodies Grain Traders' values and culture. Key Performance Indicators (KPIs) Maintain low employee turnover rate Grow membership and customer loyalty Minimize bar and beverage wastage Increase corporate and event orders Meet or exceed monthly revenue targets Submit accurate and timely monthly reports Report all safety incidents and customer complaints promptly

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