Senior Technical Operations Engineer

Overview Senior Technical Operations Engineer role at Oracle Cloud Infrastructure (OCI) Sovereign Cloud in Singapore. The role involves the operation of production environments, including systems and databases, to support critical business operations. This position provides escalation support and opportunities to apply a combination of deep technical knowledge with administration and analysis to address complex production issues related to growth, scaling, cloud usage, high performance, and high availability requirements. We build and operate government, classified, and sovereign cloud regions to be reliable and high performance, just like our public cloud. Our customers and their mission are the centre of what we do. Responsibilities Install, monitor, maintain, support, and optimize all production server hardware and software. Provide technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. This team will provide support and administration on a shift-basis. Requirements This role is open only to Singapore Citizens, as the scope of work involves government projects that require citizenship for clearance purposes. This role will involve the successful applicant working on government projects which may require security clearance being obtained and maintained as a condition of employment. Candidates applying for this role must be willing to provide necessary personal details for the application and maintenance of necessary security clearance. Experience with Linux System Administration, Networking, Storage, Compute, and Virtualization An understanding of infrastructure as code tooling Experience participating in or running incident bridges Customer focus, with a passion for delighting customers Experience in cloud technical support, operations, NOC or similar is preferred, but not required Demonstrate ability to quickly learn new technical disciplines and then train others. Qualifications Career Level - IC4About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. #J-18808-Ljbffr