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Manager, Mobile Services

1 week ago

Singapore Doctor Anywhere Pte Ltd Full time

About the team
Our Medical Services team is critical to the success of Doctor Anywhere. We are a team of healthcare and administrative professionals who oversee Doctor Anywhere’s medical operations including clinics, telemedicine, mobile services, executive health screening, and imaging centers. With our patients as top priority, our team works closely together to deliver the benefits of innovative medical technology.
About the Role
We are seeking a
Manager, Mobile Services
who will be leading the operational needs within this department. This role will report to the VP, Operations (Medical Services).
The Manager of Mobile Services will oversee the operational, financial, and strategic direction of the Mobile Services department. This department delivers healthcare services at patients’ homes and coordinates corporate health screening events at client offices. The Manager will be accountable for the department’s profit and loss (P&L), ensuring cost-effective operations, revenue generation, and high-quality service delivery. This role requires strong leadership, financial acumen, and the ability to align the department with organizational goals.
A summary of the key responsibilities are as follows:
Operational Management
Oversee the scheduling and deployment of doctors, nurses, and support staff for home visits and corporate health screenings.
Plan, coordinate, and execute corporate health screening events, including site recce, logistics planning, and setup.
Ensure timely and efficient delivery of services while maintaining quality and compliance standards.
Monitor resource utilization to optimize operational efficiency.
P&L and Financial Oversight
Manage the department’s profit and loss (P&L), ensuring cost efficiency and profitability.
Develop and monitor budgets, including staffing, equipment, transportation, and other operational costs.
Identify revenue opportunities through service expansion, client partnerships, and pricing strategies.
Analyze financial performance and prepare regular reports for senior leadership.
Team Leadership
Lead, mentor, and support the Mobile Services team, fostering a culture of collaboration and excellence.
Conduct performance reviews, identify training needs, and provide professional development opportunities.
Address team concerns promptly to maintain morale and productivity.
Patient Care and Client Coordination
Collaborate with patients, families, and caregivers to ensure personalized care plans are effectively implemented.
Act as a point of escalation for complex cases, patient feedback, or client requirements.
Coordinate with corporate clients to understand their health screening needs and ensure seamless execution.
Maintain high standards of patient and client satisfaction and address any concerns promptly.
Strategic Planning
Develop and implement strategies to expand and improve Mobile Services offerings.
Align department goals with organizational objectives and growth plans.
Analyze key performance metrics to assess success and identify areas for improvement.
Explore partnerships and opportunities to enhance service delivery and market presence.
About you
Bachelor’s degree in Healthcare Management, Business Administration, or a related field.
Minimum 6 years of relevant experience, with at least 1 year in a managerial or leadership capacity.
Prior experience handling mobile or home healthcare services and/or corporate health screenings.
Strong financial and operational management skills.
Financial acumen, including budgeting, forecasting, and P&L management.
Excellent communication and interpersonal skills.
Takes a pragmatic and proactive approach to solving handling matters.
Proficiency in healthcare management software and Google Suite.
Knowledge of healthcare compliance regulations and best practices.
Ability to think outside of the box, and roll-up-your sleeves to solve problems as they arise.
A start-up attitude - you take full ownership of things that you do, willing to go out of your comfort zones and take on new challenges.
Comfortable with ambiguity and flexible to learn new things - we’re not done growing, and heading into uncharted territories is part of the fun
About Doctor Anywhere
Doctor Anywhere (DA) is a regional tech-enabled, omnichannel healthcare provider delivering care to 2.5 million users across 6 countries in Southeast Asia. Founded in 2017 with a mission to make healthcare simple, accessible, and efficient for all, DA leverages technology to enable individuals towards preventive, long-term health via holistic offerings including our telehealth app, physical clinics and pharmacies, mental wellness, specialist consults, and also an online health & wellness marketplace for supplements, healthy snacks, home-based health screening, and vaccinations.
DA’s goal is to build a regional digital healthcare ecosystem, advanced by the 3,000 GPs and specialists within our regional network, over 1,000 corporate organizations, and 25 regional insurers we work with. Grounded in our motto “Keep Going, Keep Growing”, our team strives towards excellence, with innovation and collaboration at our core, and values diversity in perspectives brought by every member. Join us in our mission to transform Southeast Asia’s healthcare future
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