Quality Assurance Lead | Call Centre

Presently we have a Job Opening for a Call Centre Quality Assurance position- A recognized diploma or its equivalent with at least 3 years of experience in the contact centre industry - Have hands-on experience working in call center quality assurance or related roles. - Analyze call center data to generate valuable insights to predict customer trends. -...

Quality Assurance Executive | Call Centre Monitor and evaluate calls to assess service quality, script adherence, and professionalism Score and document agent performance based on predefined quality parameters and guidelines Provide constructive feedback and coaching support to agents to enhance performance and customer experience Identify training needs and...

Working Days: Mon - Fri, Office hours Duration: Till end Jun 2026Location: Tanjong Pagar Responsibilities Develop, implement, and oversee the call center’s quality assurance strategy, policies, and procedures Lead and supervise the team in monitoring and evaluating calls Analyze call center performance data to identify trends, training needs, and process...

Overview Working Days: Mon - Fri, Office hours Duration: Till end Jun 2026Location: Tanjong Pagar Responsibilities Develop, implement, and oversee the call center’s quality assurance strategy, policies, and procedures Lead and supervise the team in monitoring and evaluating calls Analyze call center performance data to identify trends, training needs, and...

Kickstart Your Career with Us!We are looking for enthusiastic and driven individuals who are passionate about customer experience and eager to build a career in the insurance and contact centre industry. As a Quality Assurance Executive , you will gain hands-on experience in quality assurance, training, and coaching while working closely with experienced...

The QC in this role is responsible for aligning the quality of the performance of the **CALL CENTRE **operation with that of our client’s expectations and business requirements. He/she is also expected to enhance and implement company’s TQM framework and make recommendations to improve the service quality processes and procedures. **Job...

Job Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders...

As a Call Centre Manager , you will be responsible for overseeing the daily operations of our call centre, managing a team of customer service agents, and ensuring that performance targets are met. You will play a key role in driving customer satisfaction, optimizing operational efficiency, and maintaining a positive and productive work environment. Key...

Overview Experience in creating and implementing test strategy in an agile development environment. Responsibilities Building and leading the Testing Team Defining the scope of testing within the context of each release or delivery Deploying and managing resources for testing Applying appropriate test measurements and metrics Planning, deploying, and...

**Responsibilities**: - Work closely with all production team on the production process and oversee the day-to-day operations to ensure compliance with AVA, NEA HACCP guidelines and ISO standards - Perform the creation and revision of corporate level quality documents that support GMP operations to ensure compliance with GMP guidelines - Assist to...