Guest Services Agent, Service Express
5 days ago
Guest Services Agent, Service Express Westin Hotels & Resorts Job Information Job Number Job Category Rooms & Guest Services Operations Location The Westin Singapore, 12 Marina View, Singapore 18961Schedule Full Time Position Type Non-Management Position Summary Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connect and direct calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Preferred Qualifications Education High school diploma or G.E.D. equivalent. Related Work Experience No related work experience. Supervisory Experience No supervisory experience. License or Certification None Equal Opportunity Employer At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Referral Information Referrals increase your chances of interviewing at Westin Hotels & Resorts by 2x. #J-18808-Ljbffr
-
Senior Guest Services Agent
6 days ago
Singapore Holiday Inn Express Full timeAre you ready to make the **SMART** career choice? Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at...
-
Guest Services Agent
6 days ago
Singapore Holiday Inn Express Full timeAre you ready to make the **SMART** career choice? Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at...
-
Guest Services Agent
5 days ago
Singapore DAISHO DEVELOPMENT SINGAPORE PTE LTD Full timeBe a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action. As a **Guest Services Agent for Service Express**, you will be tasked to: - Operate telephone switchboard, process guest requests for wake up calls, and connecting and directing calls to the appropriate...
-
Guest Services Agent
1 week ago
Singapore IHG Hotels & Resorts Full timeJoin to apply for the Guest Services Agent role at IHG Hotels & Resorts Get AI-powered advice on this job and more exclusive features. What's the job?Guest Services Agents (GSAs) are the key point of contact for our guests. They are reliable, highly motivated, and multi-skilled employees who efficiently handle reservations, answer calls/inquiries, and...
-
Guest Services Agent
3 days ago
Central Singapore IHG Full time**About us** Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at Holiday Inn Express, you will...
-
Guest Service Agent
6 days ago
Singapore Holiday Inn Express Full time**Your day-to-day** Financial Returns: - To assist the Duty Manager in the hotel's revenue growth by leveraging on the company's systems, procedures, and business processes. - Handling Guest check-out and billing in an efficient, friendly and hassle-free manner. People: - Promote the Holiday Inn Express ‘one team approach’ and reliable service through...
-
Guest Services Agent
6 days ago
Singapore RB CAPITAL HOTELS PTE. LTD. Full timeHoliday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at Holiday Inn Express, you will experience a variety...
-
Senior Guest Services Agent
6 days ago
Singapore KATONG HOLDINGS PTE. LTD. Full timeAre you ready to make the **SMART **career choice? Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at...
-
Guest Services Agent
3 days ago
Singapore TOLEDO INTERNATIONAL PTE. LTD. Full time**Job Highlights** - Duty Meal - Birthday Off - Flexi Benefit - Insurance Coverage - Learning and Development Opportunities - Special Employee rate at all IHG Hotels worldwide **What’s the job?** Guest Service Agents (GSAs) are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make...
-
Guest Services Leader
3 days ago
Singapore Holiday Inn Express Full timeAre you ready to make the **SMART** career choice? Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at...
