Sovereign’s Capital | Senior Manager, Regional Business Analytics
4 days ago
Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
Get to Know the Team
The Grab Support team is a diverse and dynamic group of data enthusiasts who are passionate about using analytics to achieve success. We work collaboratively to deliver insights that enhance our customer and partner experiences. As part of the Grab Commercial and Support Analytics team, you will work with experienced individuals from different backgrounds and contribute to a culture of continuous improvement and innovation.
Get to Know the Role
As a Regional Business Analytics - Senior Manager for Grab Support, you will lead a team and drive insights to enhance our customer and partner experiences. Reporting to the Head of GS Strategy, Analytics, and Country Operations, you will manage complex projects, lead a team of experienced analysts, and collaborate with multiple teams to provide world-class analytics support. This role is based in One North HQ, Singapore.
The Critical Tasks You Will Perform
You will:
Lead a team of Business Analysts, plan and prioritise projects, and ensure value delivery to the business and operational teams
Influence across your team, cross-functional technical and business teams, and senior stakeholders
Translate business strategies or complex problems into requirements with data insights and solutions to serve organisational needs
Share the organisational vision and collaborate with Business, Product, Engineering, and Operations partners to deliver data measurement and insights
Influence department leads and ensure alignment with goals by working with multiple stakeholders, and develop data solutions
Manage analytics projects, prioritise needs, and manage the team's deliverables for stakeholders
Identify opportunities to use data insights and provide recommendations on solutions
Collaborate with technical teams on data architecture and environment as the domain expert
Ensure accuracy and completeness of both Support and Commercial data to support operational success for our service agents and account managers
Implement large-scale data integrations and understand data pipeline and reporting processes
Qualifications
What Essential Skills You Will Need
We are looking for someone who has at least 8 years of data analytics experience
You have experience managing an analytics team
You have project management skills in delivering projects
You can work with stakeholders across several organisation levels and several cultures
You have main knowledge of data programming (Python, R)
You are well versed in analytical tools such as Power Apps, PowerBI
You have knowledge in SQL to extract large disconnected datasets on Azure/ AWS data platform
You are familiar with strategy and commercial sales experience is good to have.
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
We have your back with
Term Life Insurance
and comprehensive
Medical Insurance.
With
GrabFlex,
create a benefits package that suits your needs and aspirations.
Celebrate moments that matter in life with loved ones through
Parental
and
Birthday leave , and give back to your communities through
Love-all-Serve-all (LASA)
volunteering leave
We have a confidential
Grabber Assistance Programme
to guide and uplift you and your loved ones through life's challenges.
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
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Singapore Sovereign’s Capital Full timeCompany Description About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and...
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Singapore Sovereign’s Capital Full timeCompany Description About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and...
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Singapore Sovereign’s Capital Full timeCompany Description About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and...
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Singapore Sovereign’s Capital Full timeCompany Description About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and...
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Singapore Sovereign’s Capital Full timeCompany Description Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of...
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Singapore Sovereign’s Capital Full timeCompany Description About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and...
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Singapore Sovereign’s Capital Full timeCompany Description Life at Grab At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we create economic empowerment for the people of Southeast Asia. Job Description...
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Singapore Sovereign’s Capital Full timeCompany Description Life at Grab At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we create economic empowerment for the people of Southeast Asia. Job Description...
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Singapore Sovereign’s Capital Full timeCompany Description About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and...
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Singapore Sovereign’s Capital Full timeCompany Description About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and...
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Singapore Sovereign’s Capital Full timeCompany Description About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and...
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Singapore Sovereign’s Capital Full timeCompany Description About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and...
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Singapore Sovereign’s Capital Full timeCompany Description About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and...
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Singapore Sovereign’s Capital Full timeCompany Description Life at Grab Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. Guided by The Grab Way and our four core values of Heart, Hunger, Honour, and Humility, we make a lasting difference for...
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Singapore Sovereign’s Capital Full timeCompany Description About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and...
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Singapore Sovereign’s Capital Full timeCompany Description About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and...
