Customer Service Specialist

6 days ago


Singapore CASA CONCETTO PTE. LTD. Full time

Introduction You\'ll be the frontline and brand ambassador for Casa Concetto. Join us in providing exceptional customer service, building lasting relationships, and creating memorable moments. Your role is crucial in creating a positive customer experience and contributing to the success of Casa Concetto. Job Description & Requirements Responsibilities Develop a deep understanding of the furniture products being offered for sale. Stay informed about the features, benefits, and specifications of each product. Be able to effectively communicate this knowledge to customers. Object handling Customer Service Provide exceptional customer service to all clients. Assist customers in selecting furniture that meets their needs and preferences. Address customer inquiries, concerns, and issues promptly and professionally. Administrative Tasks Process sales transactions accurately and efficiently. Keep accurate records of customer interactions, transactions, and inventory. Properly execute each step of the sales process Collaborate with other departments, such as delivery and finance, to ensure a smooth sales process. Target Achievement Set and achieve sales targets and goals. Implement strategies to meet or exceed sales targets. Goals and Objectives Report to the assistant store manager Essential Skills & Requirements Zendesk CRM (Bonus)High End / Furniture industry experience Remuneration & Others Salary (commensurate with experience) : Basic up to $2500 + Uncapped Commission + Monthly Incentives + 16 Days Annual Leaves + Medical Benefits Working Hour: 11am - 8pm, Monday - Sunday (6 off days/month)Working Location : Ubi #J-18808-Ljbffr



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