Technical Support Engineer

1 week ago

Singapore Marina Bay Sands Pte Ltd Full time

WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands. Job Responsibilities Lead and manage the end-to-end operations of Autonomous Mobility Robots (AMR), ensuring optimal performance, uptime, and service delivery. Oversee technical support, diagnostics, and troubleshooting, ensuring timely resolution of issues and minimal disruption to operations. Plan and coordinate robot routes, usage schedules, and operational workflows in collaboration with user departments. Ensure technical issues are identified, logged, and resolved in a timely manner. Perform regular maintenance, system diagnostics, and software updates. Serve as the primary liaison with robot vendors and internal IT teams for escalated technical issues, system upgrades, and integration efforts. Train operational staff on troubleshooting, AMR handling and support. Maintain accurate logs of technical incidents and resolutions. Monitor and enforce adherence to safety protocols and operational standards across all AMR activities. Recommend improvements to enhance robot performance, uptime and user experience. Manage and implement business objectives into day-to-day operations. Establish and continuously improve SOP/policies to optimize business processes beyond facilitating smooth daily operations. Job Requirements Education & Certification Diploma or Degree in Engineering, Mechatronics, Robotics, Information Technology, or related field. Experience At least 5-8 years of experience in operations or technical management preferably in a hospitality, logistics, or robotics environment. Prior experience in robotics, automation systems, training and coaching staff at operational level and technical support is preferred. Other Prerequisites Strong leadership and people management skills, ability to manage cross-functional stakeholders. Excellent communication and interpersonal skills. Ability to articulate technical information to non-technical users and translate business requirements into operational objectives. Team player with a proactive attitude and willingness to learn. Strong problem-solving and analytical skills. Able to work independently and make sound judgement calls when required. Hands-on approach with the ability to troubleshoot and support autonomous systems. Willing to travel when required. Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company. #J-18808-Ljbffr

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