Supervisor Field Service

Overview
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Supervisor Field Service
role at
Vertiv .
Responsibilities
Carry out Testing & Commissioning, Preventive Maintenance and Time & Material activities in a professional, efficient manner, and achieve a high level of service to our clients within the restraints of time, expense and profitability.
Provide technical support and mentorship to field engineers and work closely with the technical Support team to address product issues.
Participate and lead the troubleshooting activities together with the technical support team, field engineers and third-party vendors.
Author Method of Statement, Risk Assessment, Site Acceptance Test procedures and Incident Reports.
Safety
Take all necessary steps to ensure OH&S requirements are adhered to.
Ensure adequate PPE, tools and calibrated instruments are provided to team engineers.
Report all incidents on time.
Team Management
Support the Service Operations Manager and Thermal Team Manager in planning, scheduling and organizing departmental matters.
Participate and contribute to the training, supervision, appraisal, motivation and development of the team engineers for continual improvement and optimized performance.
Ensure job debriefing is promptly done by team engineers and team OKR is continuously monitored and met.
Work hand-in-hand with project management team to assign resources for testing & commissioning activities.
Client Management
Maintain proper levels of relationships between the Company and our customers, by ensuring all complaints are reported promptly so that remedial action can be taken.
Ensure that a level of competence is maintained to adequately handle the degree of technology required by application to training available and personal updating.
At all times ensure that company vehicle, personal dress and appearance are presentable within the restraints of the work to be carried out, the Company policy is well understood, and that Company business is carried out in an efficient and professional manner.
Requirements
8 years or above field experience with thermal products like CRAC, AHU, Thermal Wall etc, preferably in data centre environment.
3 years and above in managing team of engineers.
Good technical knowledge in data centre/M&E/critical environment
Good understanding in operations management.
Strong business acumen with high level of commitment to meet and exceed customer satisfaction and demands
Good written, oral communication and presentation skills, with experience working with people across different culture and background
Good relationship building and management skills with the ability to foster long-term relationships (with internal teams, external partners)
Self-motivated and work on own initiative ; good team player
Action- and results-orientated with a passion for success
Aggressive in planning for and achieving targets
Good time management skills
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Engineering and Information Technology
Industries: Appliances, Electrical, and Electronics Manufacturing
Work Authorization and Equal Opportunity
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer: We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
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