E Commerce Warehouse Operations Manager

6 days ago

Singapore Dynamic Human Capital Pte Ltd Full time

Overview
General Warehousing & Freight Transport Industry
Excellent Perks and Supportive Work Environment
Medical, Dental & Insurance Benefits
Well-Established Company
Immediate Vacancy
Your New Company: The company is a well-established logistics and supply-chain service provider in Singapore, offering a full suite of services from warehousing and freight forwarding to e-commerce fulfilment and overseas market access solutions. With a broad regional network and robust operational support, they cater to both SMEs and MNCs, providing streamlined trade and logistics management across Southeast Asia and Australia.
Note:
All language should be preserved from the original description. Refrain from translation or insertion of new facts.
Job Summary
The role of an E-Commerce Warehouse Operations Manager oversees daily warehouse and fulfilment operations, ensuring timely and accurate order processing, inventory control, and last-mile delivery coordination. The role includes leading warehouse teams, maintaining cold-chain standards, improving workflows, and ensuring compliance with safety and client service standards. The manager also liaises with e-commerce clients to meet SLAs and uses WMS systems to monitor performance and drive efficiency.
Job Descriptions
Oversee end-to-end warehouse operations including inbound, storage, order picking, packing, and outbound fulfillment.
Ensure accurate and timely execution of daily eCommerce orders across multiple marketplaces (e.g., Shopee, Lazada, Shopify, TikTok).
Attend to and resolve client operational issues and service inquiries promptly.
Lead and support the onboarding of new clients – SOP creation, WMS setup, process walkthroughs.
Drive productivity and efficiency initiatives across teams and processes.
Monitor KPIs such as order turnaround time, accuracy rate, inventory discrepancies, and team performance.
Manage warehouse team leads, supervisors, and floor staff; oversee rostering and workload allocation.
Collaborate closely with customer service, tech, sales, and finance to ensure seamless client experience.
Control and track operational costs; recommend and implement cost-saving measures.
Ensure compliance with workplace safety, inventory integrity, and regulatory standards.
Job Requirements
Diploma/Degree in Logistics, Supply Chain, or Business.
3–5+ years of warehouse operations experience, preferably in a 3PL or eCommerce fulfillment environment.
Strong working knowledge of WMS, OMS, and eCommerce platforms (Shopify, Shopee, Lazada, etc.).
Solid people management and leadership experience.
Strong analytical, problem-solving, and organizational skills.
Excellent communication skills and a client-first mindset.
Comfortable in a high-volume, fast-paced operational environment.
How to Apply
Interested applicants, please send in your resume by clicking "Apply Now".
By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.
We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.
Chan Ngai Kuan, Elise
Dynamic Human Capital Pte Ltd
Registration number: R
EA Licence No: 12C6253
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